Senior Director, CX Product Management

At Forge (NYSE: FRGE), we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, humble and accountable. We experience the value that our vision brings to the world every day, helping the teams behind the greatest innovations of our generation, from space travel to planet-saving, plant-based nutrition and more.

Our mission is to empower more people to exercise ownership in the world’s leading private companies via a world-class technology platform with access to the largest network of buyers and sellers in the world. With liquidity solutions, exclusive data and insights, a custody offering, and a vibrant marketplace, Forge’s goal is to build the best-in-class technology infrastructure to power a global private market that is transparent, accessible and seamless for companies, their employees and investors. Through Forge, employees can sell their private shares, employers can reward shareholders with pre-IPO liquidity and individual and institutional investors can participate in private unicorn growth.

Forge's differentiated global marketplace addresses rising demand among individual and institutional investors for exposure to private company stocks and it is building a growing network effect with defensible competitive advantages. The Forge marketplace has over 440,000 registered users and private shares have traded in more than 500 companies since inception, representing over $12 billion in volume across over 21,000+ transactions.

Our ability to offer these powerful financial solutions has generated incredible interest from investors, demand from customers, and a need to grow our team to meet the needs of more companies, teams and innovators in this way. You can learn more about Forge in the following video: “The private market future starts now”.

The Role:

We are seeking a dynamic Senior Director, Customer Experience Product Management to play a critical role in driving the company's product vision, overseeing executive software demonstrations, spearheading go-to-market strategies, managing stakeholder communications, and leading various other product management activities. The ideal candidate will possess a blend of communication and presentation skills, technical acumen, market insight, leadership skills, and a hands-on approach to guide our product team to new heights. This hands-on role will start as an individual contributor.  

Location: This is a hybrid role based out of our Soho NY, NY or San Francisco, CA offices. Occasional travel between the two offices is required. 

Responsibilities:

• Stakeholder Communications: Serve as a key liaison between the product team and internal/external stakeholders, including customers, partners, and investors, to gather feedback and communicate product strategy
• Product Leadership: Work closely with the Head of Product to define the product vision and roadmap, prioritizing development initiatives to meet business goals
• Market Analysis: Conduct market research to identify trends, opportunities, and competitive threats, leveraging insights to inform product development and positioning
• Go-To-Market Strategy: Collaborate with the product and marketing teams to develop and implement effective go-to-market strategies for new product launches and updates, ensuring our products meet market needs and achieve maximum penetration, in alignment with the company's objectives and market needs
• Executive Engagement: Lead high-impact demonstrations of our software to executives and key decision-makers, showcasing the value and capabilities of our solutions
• Client & Prospect Outreach: Coordinate and execute outreach programs to build and maintain relationships with clients and prospects, gathering feedback to inform product development
• Team Leadership: Support and mentor team members, fostering a culture of innovation, collaboration, and accountability

Qualifications:

• 8+ years of experience in product management, preferably within private markets, secondary trading, VC, or buy-side asset management as well as retail exposure
• Extensive knowledge of private market secondary trading, VC workflows, and buy-side asset management software solutions. 
• Excellent executive communication skills, with the ability to articulate complex concepts and product value propositions to a variety of audiences 
• Proven ability to build and maintain relationships with C-level executives and key decision-makers
• Demonstrable track record of successful go-to-market strategy execution and stakeholder engagement