Senior Representative - Insurance Resolution

General information

Career area Insurance Country United States Work Location(s) 2911 Lake Vista Drive, TX State Texas City Lewisville Remote? No Ref # 22281 Posted Date 04-30-26 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Insurance Resolution Senior Rep will be working directly with customers who have suffered a total loss of their vehicle due to an accident or other event. You will assist them as they navigate through the insurance claims process, and will utilize your critical thinking that directly results in dollars lost or recovered for Ally. Additionally, you will be expected to participate and / or lead one of our various internal associate led products to showcase and grow your leadership and problem solving skillset. You will also be responsible for side x side and on the job training of new associates that join the team.

The Work Itself

• Educate customers on the total loss process and help navigate the total loss process.
• Conduct research to provide accurate documentation to insurance and GAP companies
• Interact optimally with internal and external clients
• Used critical thinking and problem-solving skills to for a one call resolution