Director, Strategic Meetings & Engagement, Technology & Data Insights Excellence

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis, and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California

The Director of US Commercial Technology & Data Insights Excellence, within the Strategic Meetings & Engagement team of the Commercial Operations organization will be responsible & leads the strategy, process governance, technology & data insights innovation, alignment and implementation of the M&E portfolio synergies/alignment.  The role will establish technology innovation, data management standards and efficient operations roadmap to ensure that we are successful in creating strategic business driven outcomes.  This position partners with cross-functional teams including global and US stakeholders to ensure objectives and outcomes are clearly defined and measurable, along with increasing operational efficiencies for company internal customers across all functions. 

Essential Duties and Responsibilities

• Strategic direction for US Commercial, Technology & Data Insights, focusing on capabilities, compliance, operational efficiency, technology innovation, data driven insights supporting business outcomes and overall cross-functional relationships,

• Drives operational excellence by evaluating existing processes and identifying optimization opportunities within department & the Commercial Operations organization. Reviews, evaluates, and recommends process and efficiency improvements to standard operating procedures.

• Lead cross functional collaboration and provide leadership to ensure timely decisions and alignment. Lead change management activities and technology efficiency roadmap for the US Commercial organization through matrix cross functional relationships and aligning to strategic vision. 

• Responsible scope includes end-to-end SME departmental process optimization focused on cross-functional efficiencies, data management insights strategies, technology management inclusive of CVENT, (Mobile App, Attendee Hub, CVENT oversight and SOPs) Smartsheet and technology innovation for the US Commercial Organization, JiffleNow, AI data reporting tools such as WhizAI to automate data analysis for real-time informed business decisions.  

• Designs, establishes, and maintains critical business metrics related to SME departmental data management to enable data-driven decisions throughout the commercial team.

• Sets achievable goals and develops a team culture that inspires the team and emphasizes quality, continuous improvement, employee development, and high performance.

• Establishes and socializes the department technology roadmap, including identifying key technology solution needs.

• Define data insights strategy and implementation roadmap focusing on customer experience data, performance indicators, stakeholder feedback and industry standard inputs to drive targeted process and customer & employee experience improvement optimization.

• Leads, creates, communicates, and oversees the implementation of relevant technology related to Congresses, Meetings, and Customer Engagement initiatives in addition to SME department workload efficiency technology solutions.

• Lead partner discussions with Legal, Finance, Global Procur