Central Processing - Services - Central Operations Specialist - C&I

As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times – to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry’s top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization’s integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.
We believe the organization’s most “precious resources” are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.


Position Summary
This position is responsible for supporting contract and rebate administration as well as provide outstanding customer service to our valued customers and partners. We are looking for highly motivated candidates with a strong work ethic, attention to detail, and excellent communications skills.
In addition to the core responsibilities outlined in the Rebate Processor job description, this position requires specialized skills and experience in processing Commercial & Industrial (C&I) rebate applications.

Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
• Follow detailed, standard practices and operating procedures to review and process applications and varied, supporting documents for accuracy and completeness
• Make quick, consistent decisions following detailed program terms and conditions to determine applicant eligibility
• Provide technical support to applicants for the online application and document submission processes
• Explain program requirements to applicants on the phone and in writing
• Use good judgment when speaking with applicants about non-public personal information
• Work effectively with fellow team members to complete processing tasks, assisting others when opportunities arise
• Identify issues which may require deviation from standard practices and work with management to implement solutions
• Communicate with the management to provide status updates, report concerns, and suggest solutions and improvements
• Organize, scan, file, and store hard copy applications
• Accountable for achieving expected quality targets and KPIs (key performance indicators)
• Maintain attendance expectations (arrive to work on time daily, adherence to lunch/break schedules)
• Create, develop, and train on processing procedures; provide technical support as required for other team members
• Interact with customers via all channels including but not limited to: phone, email and chat.
• Support other departments and other department tasks as needed
• Perform other related duties as assigned
Additional Major Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
• Review and validate complex project documentation, including technical specifications, invoices, and energy savings calculations.
• Interpret utility program guidelines and apply eligibility criteria specific to C&I projects.
• Communicate effectively with trade allies, contractors, and commercial customers to gather missing documentation or clarify application details.
• Maintain accuracy and consistency in high-volume, deadline-driven environments while ensuring compliance with program rules.
• Use program-specific platforms and tools (e.g., Salesforce, tracking databases, or custom rebate management systems) to process applications efficiently.
Education and Experience
• High school diploma or equivalent
• Associate Degree or equivalent - Preferred
• 3+ years of previous office experience
Required Skills, Knowledge and Abilities
• Strong customer service and communication skills
• Must be able to handle a wide work variety and work in a fast-paced environmen