Jobs and Careers

Sales Manager, Commercial Expansion

New York City, United Statesfull_timeVerifiedPosted 12 Dec 2025

💰 $149,000/yr($135,000/yr – $149,000/yr)

About the role

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About the Role

We’re hiring a strong sales leader to lead our Commercial Account Management Team. You’ll drive expansion and renewals across a large, diverse book of business and play a critical role in scaling our Commercial post-sales revenue motion. This role is ideal for a manager who excels in deal execution, loves coaching, and can inspire a team to consistently outperform.

What You’ll Do

Lead a high-performing AM team: Manage and coach 6 Commercial Account Managers, each overseeing 100–120 accounts, ensuring they exceed revenue and performance goals.
Coach in deals, not just in theory: Join AM calls, model strong discovery and negotiation, and guide AMs through live deal strategy and execution.
Be onsite with customers: Visit customers independently or alongside AMs to deepen relationships, unlock opportunities, and drive strategic expansions.
Develop talent: Provide clear, structured coaching on sales skills and career progression, helping AMs grow into their next role.
Strengthen process & predictability: Build SLAs, improve forecasting rigor, and refine workflows to create a scalable, repeatable Commercial motion.
Influence strategy: Surface customer insights, competitive signals, and market trends to shape our Commercial playbooks and GTM approach.
Drive cross-functional alignment: Partner closely with CX, Sales and Product to align priorities, define ROEs, and create frictionless customer experiences.
Own reporting & accountability: Deliver concise updates on team performance, pipeline health, risks, and wins to senior leadership.

Who You Are

Experienced Manager: 2+ years leading a quota carrying sales team, with a track record of exceeding quota and developing high performers.
Proven Seller: 3–5 years as an AE (Commercial and ideally Enterprise), with strong closing experience.
Sales Methodology: Mastery of discovery, qualification, value selling, and negotiation —and you know how to coach it.
Emotionally Intelligent Leader: Skilled at motivating teams, giving direct feedback, and building trust.
Data-Driven Operator: Comfortable analyzing KPIs, spotting trends, and using insights to drive performance.
Exceptional Communicator: Clear, confident, and persuasive with customers and internal stakeholders.
Tech-Savvy: Proficient with HubSpot, Gong, and modern GTM tools.
SaaS & E-commerce: Experience in SaaS or working with e-commerce brands is a strong plus.
Thrives in High-Growth Environments: Organized, adaptable, and great at prioritizing in a fast-moving setting.