Collateral Client Service Liaison

Division : EB Operations:

Euroclear’s Collateral Highway is the world’s first neutral and global architecture infrastructure for collateral management. We let our clients mobilise their collateral across borders, providers and time zones using our neutral and global open architecture infrastructure for collateral management. We are an operationally robust, resilient and financially secure partner, clients rely on us to invest continually for the long term, anticipating how changing regulations, technology and globalisation will affect their needs in the future.

Euroclear Bank is a long-established leader and innovator in Collateral Management, and we are looking for experienced professionals to join our team. We offer a challenging client relationship management role in the fast-changing environment of collateral management and our internal training path covers all of the Euroclear Collateral Products. We also provide opportunities to attend external industry courses to train our people on the role of collateral management in the international financial markets.

  Roles & Responsibilities:  

• Demonstrate strong knowledge of your operational stream and understand its impact on related services.
• Provide training and coaching to colleagues and share expertise internally.
• Understand client business needs and act as a liaison for service delivery.
• Collaborate with internal stakeholders to resolve service issues and escalate when necessary.
• Represent client interests internally and contribute to service improvement initiatives.
• Prepare and lead client meetings within your area of expertise.
• Drive continuous improvement by identifying and addressing quality or performance gaps.
• Apply best practices in client communication and service delivery.
• Contribute to initiatives related to service quality, efficiency, and operational excellence.

Required Qualifications:

• Strong analytical and problem-solving skills.
• Ability to work independently and manage complex tasks.
• Excellent communication skills and client-focused mindset.
• Knowledge of financial markets or collateral operations is an advantage.
• Proficiency in English; other languages are a plus.

 

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system. 

What We Offer:

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries. 
• Practice your talents in a highly professional international environment. 
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

New ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working. 

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.