Repossession & Remarketing Manager - Torrance, California

Summary

Job Summary

 

Oversees the end-to-end asset recovery process for defaulted loan accounts, including repossession assignment, vendor management, collateral disposition, and post-sale resolution activities. Ensures adherence to regulatory requirements and internal policies while driving performance through effective oversight of recovery strategies, reporting, and cross-functional collaboration.

 

 

Role Hours:

• Monday - Friday from 9am PT - 6pm PT

Salary Range:

• $113,100 - $126,900

Duties & Responsibilities

Duties and Responsibilities

• Oversee daily loss recovery operations, including reviewing, approving, and assigning defaulted auto loans to recovery agents in accordance with credit union and state guidelines, monitor vendor progress and timelines.
• Manage performance, priorities, and development of the repossession specialists.
• Monitor dashboards, queues, and reports to ensure timely follow-up, balanced workloads, and performance tracking.
• Manage relationships with repossession agents, skip tracers, auction facilities, and titling agencies; enforce vendor compliance and performance standards.
• Resolve complex or escalated recovery cases, including member disputes, legal inquiries, redemption terms, and high-risk accounts.
• Oversee collateral valuation, damage assessment, and disposition strategies; coordinate repairs, insurance claims, and auctions or direct sales to maximize recovery value.
• Review loan files for inconsistencies or potential fraud; escalate concerns to Risk Management as appropriate.
• Review post-sale accounts and authorize placement of deficiency balances with approved collection agencies or legal counsel in accordance with policy.
• Partner with internal teams to align strategies and improve recovery results.
• Ensure compliance with all applicable federal and state regulations, including FDCPA, SCRA, FCRA, UDAAP, BSA, OFAC, the Patriot Act, and state-specific servicemember protections (e.g., California Military and Veterans Code “CA SCRA”) as well as other applicable state laws.
• Ensure strict adherence to Right to Cure requirements in applicable states; oversee issuance of Notice of Intent to Sell and Deficiency Balance letters.
• Train, mentor, and coach team members on recovery procedures, systems, and regulatory updates.
• Analyze recovery performance, vendor activity, sales outcomes, and loss trends; prepare and present reports to management with recommendations.
• Review and audit vendor invoices, sale proceeds, refunds, and dealer reconciliations for accuracy and timeliness.
• Ensure proper documentation of recovery actions and timely issuance of required legal notices.
• Support process improvements, enhanced recovery rates, and overall member experience.
• Perform additional duties to support departmental goals and organizational initiatives.
• Oversees clerical processing functions supporting Loss Recovery and Account Resolution operations, ensuring accurate and timely completion of all transactional and administrative duties. Support function responsibilities include:  transactional payment processing, loan modification and extension processing, loan charge-off processing and account adjustments.  Manager is also responsible to ensure accurate and timely processing of mail, tow notification, and mail returns. 

Requirements

Education and Experience Requirements:

 

Education

• Bachelor's degree in Business Administration, Finance, or a related field preferred. An equivalent combination of education and directly relevant work experience will be considered in lieu of a degree.
• Professional certifications such as ACA International's CCCO (Certified Credit and Collections Officer), CACS (Certified Automotive Collections Specialist), or comparable recovery and collections credentials are a plus.

Experience

• Minimum 7 years of progressively responsible experience in vehicle repossession, collateral recovery, and remarketing operations, with at least 3 years in a direct management or supervisory role over a repossession or recovery team.
• Demonstrated experience managing a nationwide or large regional repossession and remarketing program - not just a local or branch-level portfolio - including coordination across multiple states, time zones, and vendor networks simultaneously.
• Deep working knowledge of California's auto recovery market: South Bay and Central Valley auction corridors, California DMV titling processes for