Repossession Manager

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience.

Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions.

The Role

As a Repossession Manager at Zippy, you will be responsible for managing the repossession process of homes associated with delinquent home loans. This role requires a highly organized and detail-oriented individual who can navigate the legal and regulatory aspects of the repossession process while demonstrating empathy and professionalism.

Responsibilities

• Investigation and Assessment:

  • Conduct thorough investigations to identify properties at risk of repossession.

  • Assess the occupancy and lot rent status of each associated home

• Legal Compliance:

  • Ensure compliance with all local, state, and federal laws related to repossession.

  • Collaborate with legal professionals to stay informed about any changes in regulations.

• Communication

  • Clearly communicate with our community partners delinquency status of loan and repossession plan

  • Communicate with investors to obtain appropriate approvals for repossession and remarketing plans

• Collaboration:

  • Work closely with internal teams, including legal, collections, and customer service, to streamline the repossession process.

• Documentation:

  • Maintain accurate and detailed records of all interactions, communications, and repossession activities.

  • Prepare necessary documentation for legal proceedings.

Desired Mentality

• Team player that is self-motivated, creative, and solutions-focused

• High attention to detail

• Growth mindset

• Desire to work in an innovative, fast-paced & committed environment

• Communicative and open to feedback, and willing to give feedback to others

Qualifications

• 5+ years of experience in home loan repossession, ideally within the manufactured housing industry or similar role

• Proven track record of achieving goals and respective timelines

• Comfortable working in a fast-paced startup environment

• Willingness to maintain and ensure a high level of integrity

• Excellent written and verbal communication skills

• Comfort learning new technologies – OneDrive (Microsoft systems), Asana and our proprietary custom built software

Important Applicant Information

• While many of our interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process.

• As a participating employer, we will use E-Verify to confirm employment eligibility.

• Please note that we are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, and Wisconsin. Applicants that do not reside in the bolded states will be rejected.

Total Rewards

At Zippy, we're passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work.

Our benefits and perks are always evolving, but here’s what we offer right now:

• Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.

• Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allo