Support Services Specialist - Dental Patient Business Office
University of Iowa Health CareAbout the role
Description
Join our Business Office team at the College of Dentistry! We are seeking a passionate and detail-oriented person to play a key role in supporting our dentistry revenue cycle. You will be contributing to our success by helping patients navigate the complexities of insurance and ensuring their financial well-being! For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.
Responsibilities:
· Insurance Coordination and Financial Counseling/Planning
o Counsel dental students and patients on estimated insurance coverage/benefits and out of pocket expenses for upcoming appointments.
o Set up monthly payment plans per college guidelines.
o Advise providers on maximizing insurance benefits for patient care.
o Communicate insurance coverage lapses or maxed benefits to providers and managers.
o Forward preauthorization and claim appeal requests to appropriate offices.
o Monitor patient accounts, initiate refunds, and contact delinquent accounts.
· Account Management
o Collect balances and down-payments, record transactions in Patient Accounting System (PAS).
o Reconcile cash collections, ensuring financial accuracy.
o Process credit card transactions.
· Student Education
o Instruct students on checking insurance eligibility and benefits.
o Guide students in formulating affordable treatment plans.
o Communicate necessary documentation for successful insurance claims adjudication.
· Communication and Collaboration
o Share relevant information with the team for streamlined operations.
o Direct patient complaints to Patient Representatives for resolution.
Salary: $49, 968 (Pay Grade: 3A)
Schedule: Monday – Friday, 8:00am – 5:00pm
May require occasional overtime.
Work Location: On-Site
Qualifications
Required Qualifications:
· Bachelor’s degree or equivalent combination of education and relevant experience.
· High level, fast-paced customer service experience in a financial, health care, or other relevant environment including:
o Excellent written, verbal, and interpersonal communication skills.
o Strong attention to detail and ability to maintain a high level of accuracy.
o Proficiency with word processing, spreadsheets, calendaring, and presentation software (i.e. Microsoft or Google).
o
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s