Credit Support Specialist - Southern FS, Inc. - Marion, IL

The FS brand represents a standard of excellence for agricultural and energy-related products. It's the people who represent the FS brand that set it apart. As local cooperatives, FS Companies believe it is their responsibility to ensure that our earth, our communities, and businesses perform together, sustainably. FS Companies are committed to ensuring the continued profitability for the company, their owners, and their customers, while enacting to help the environment and greater good.

Salary Range: $16-$20.00

Job Title: Credit Support Specialist
Location: Marion Corporate Office
Reports To: Credit Manager
FLSA Status: Non-Exempt

Position Summary:

We are seeking a highly organized and detail-oriented individual to serve as our Credit Support Specialist. This position is central to managing customer accounts, overseeing invoicing and payment processing, handling credit screening, and maintaining detailed records. The ideal candidate is proficient with digital systems, comfortable with financial processing, and excels in customer communication.

Key Responsibilities:

Account & Credit Management:

• Open and manage new credit and cash accounts (consumer and commercial).
• Run credit reports for new accounts using the Credit Screener tool.
• Make collection calls to accounts large and small
• Support legal collections with appropriate documentation gathering and submission to legal counsel.
• Coordinate with management for high-dollar farm account approval.
• Maintain account classifications, tags, and CRM documentation.
• Handle propane/fuel-specific tagging and coordinate with the service team.
• Attach and organize necessary forms including tax exempt forms, credit apps, etc.

Invoicing & Payments:

• Process payments via platforms such as CFA/Agrifinance, CoBank, and Heartland.
• Post invoices, apply credits, and handle invoice reconciliation.
• Prepare invoicing adjustments for specific programs (e.g., LP tank programs, feeder billing).
• Create and manage monthly billing for various third-party and institutional accounts.
• Track and process ACH and check payments from vendors and institutions.

Reporting & Record Keeping:

• Run weekly and monthly reports (Fleet Reports, Sales Reports).
• Sort, match, and file statements manually with corresponding fleet documentation.
• Maintain spreadsheets for specific programs (e.g., 5-year LP tank billing).
• Perform account reconciliations, write-offs, and collections processing.
• Submit write-off reports for board approval and document actions in AgVance.

Customer Communication & Support:

• Notify customers of account approvals or denials with appropriate documentation.
• Provide timely and professional follow-up regarding outstanding balances.
• Communicate with vendors, drivers, and internal teams as needed for account updates or payment actions.

System & Software Use:

• Proficient use of AgVance, Credit Screener, CFA, CoBank portal, Heartland, Fast Stop portal, and internal CRM tools.
• Use of scanning software and file systems to manage account documents.
• Email communication via Outlook with saved contacts for routine reporting.
• All other duties assigned.

Qualifications:

• Proven experience in accounting, credit/collections, or customer service.
• High attention to detail and excellent organizational skills.
• Strong written and verbal communication.
• Comfortable using business software platforms and web portals.
• Ability to work independently and manage multiple responsibilities with varying deadlines.
• Familiarity with financial terminology, account management, and credit screening preferred.

Work Schedule:

• Full-time, Monday through Friday, 8 AM sta