Marketing Manager, Customer Engagement – Americas

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains “all in” on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.

The Marketing Manager, Customer Engagement – Americas is a strategic leader responsible for defining and evolving Interface’s end‑to‑end customer experience, with a core focus on Georgia‑based mill visits, hosted customer programs, and on‑site engagements that bring the brand, products, and manufacturing story to life.

The role is the driving force behind the moments that connect people to the Interface brand, values and purpose, and leads a talented team of event and experience professionals who embody Interface’s culture of creativity, partnership, and purposeful design.

The Marketing Manager, Customer Engagement owns the customer experience operating framework—people, process, technology, data, and measurement—to ensure every interaction aligns to commercial priorities, strengthens our brand, and fuels long‑term growth.

This leader will shift the customer experience function from event execution to intentional, insight‑driven customer engagement, creating clarity, consistency, and accountability across teams. This person will partner closely with Sales, Marketing, Sales Operations, Customer Success, Manufacturing, HR, and Facilities to design experiences that are purposeful, scalable, measurable, and unmistakably Interface.

What You’ll Do:

Customer Experience Strategy & Governance

• Define and own the Americas customer engagement and experience strategy, aligned to sales growth priorities, marketing objectives, and Interface’s purpose and sustainability commitments.

• Establish a clear vision, operating model, and engagement framework that governs how customer interactions are planned, delivered, and measured across the region.

• Serve as a strategic advisor to sales and marketing leadership, ensuring customer engagement investments drive relationship depth, pipeline influence, and brand preference.

Experience Design & Delivery

• Oversee high‑impact customer engagements including visits to facilities in Atlanta, LaGrange, West Point, Pine Mountain and other strategic locations.

• Ensure experiences are designed with clear objectives, defined audiences, intentional narratives, and measurable outcomes in addition to logistics.

• Leverage subject‑matter experts, facilities, and regional assets strategically to deliver differentiated, insight‑led customer experiences.

• Maintain executive‑level standards for quality, hospitality, brand expression, and operational excellence.

Process, CRM & Operational Excellence

• Design, implement, and continuously optimize scalable experience and event processes, from intake and prioritization through execution and follow‑up.

• Partner with sales enablement on the CRM engagement workflow for customer experiences, ensuring accurate data capture, visibility, and alignment with sales processes.

• Integrate customer engagement data into CRM, reporting, and performance dashboards.

• Establish clear governance, roles, and decision rights across team members, vendors, internal partners and stakeholders.

Data, Analytics & Performance Measurement

• Define success metrics and KPIs for customer engagement, including relationship impact, sales influence, experience quality, and ROI.

• Translate engagement data and insights into recommendations that inform future investments, experience design and resource allocation.

• Provide leadership with regular performance reporting and insights to guide strategic decision‑making.

Team Leadership & Organizational Design

• Lead, develop, and empower a geographically distributed Customer Experience & Events team.

• Assess team structure, roles, and capabilities; recommend and implement organizational changes as needed to support scale, efficiency, and impact.

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