Associate Director, Patient Access

Job Description:

As a privately-owned, biopharmaceutical company, Ferring pioneers and delivers life-changing therapies that help people build families and live better lives. Our independence helps us cultivate an entrepreneurial spirit and long-term perspective that enables us to achieve growth and scale, while remaining agile and true to our ‘people first’ philosophy. Built on a 70-year plus commitment to science and research, Ferring is relentless in its pursuit of science that drives powerful discoveries and therapies to help people build families, stay healthy, and stand up to the world’s oldest enemy: disease.  

The Associate Director, Patient Access will manage day to day hub operations for Ferring hub programs, starting with the RBX product franchise and expanding to one or more products over time.  The Associate Director will support the Director, Patient Access on launches for new hub programs and then lead all day to day operations of the hub post launch.  Duties will include overseeing hub vendors and outsourced Field Reimbursement team, ensuring all KPIs are met or exceeded, anticipating/identifying/resolving potential operational challenges, overseeing accurate and timely reporting of results, monitoring program budgets, and ensuring all legal, regulatory and pharmacovigilance requirements are being met.  Associate Director will also interact regularly with brand teams and other internal functional areas including finance, legal, safety, quality, training and others as needed.

With Ferring, you will be joining a recognized leader, identified as one of “The World’s Most Innovative Companies” by Fast Company, and honored by Fortune with inclusion on its “Change the World List,” for addressing society’s unmet needs. Ferring US is also Great Places to Work® Certified, distinguishing it as one of the best companies to work for in the country. 

Responsibilities:  

• Program operations:  Lead day to day operations of the RBX2660 patient access hub.  Ensure that all program operations are running smoothly and in accordance with program business rules and all safety, legal and regulatory requirement.  Collaborate with vendor to update business rules as appropriate.

• Vendor management:  Serve as primary liaison between Ferring and hub vendor.  Anticipate and address program challenges.  Work closely with vendor to track and meet or exceed all program KPIs including call volumes, wait times, benefits investigation turnaround times.

• Reporting:  Work with hub vendor and data management to ensure that all key hub data is reported on time and accurately through the data portal.  Develop and distribute summary reports to key Ferring colleagues on a regular basis.  Work with vendor to prepare ad hoc reports as needed.

• Pharmacovigilance:  Collaborate with vendor and Ferring safety team to ensure that all adverse events (AEs) and product complaints are reported at the right time in accordance with Ferring guidelines.  Serve as point person for Safety team for any data requests related to AEs or to help coordinate and required audits of hub vendor.

• Co-pay program:  Oversee operations for co-pay program for products available through the hub.  Coordinate co-pay card enrollment through the hub.  Develop and update co-pay program enrollment forms.  Serve as key liaison with co-pay program vendor.  Ensure timely reporting of key co-pay program data, and that all co-pay program KPIs are met or exceeded.  Collaborate with brand team to develop co-pay program offers.

• Budgeting:  Support Patient Access Director with developing, maintaining and meeting all program budget requirements.  Assist with forecasting.  Provide Director with timely alerts regarding potential budget overages.

• FRS:  Support Patient Access Director with management of outsourced Field Reimbursement Specialist team.  Maintain open lines of communication between FRS team and Hub as appropriate.

• Support Director, Patient Access on new program launches.  Assist with RFPs as required.  Provide input to strategic planning for new hubs and developing key requirements for new programs.

Requirements: 

• BA/BS degree.

• 7+ years of experience in the pharmaceutical/biotech industry, or experience with a Hub service provider.

• Familiarity with buy and bill process.

• Demonstrated depth with reimbursement support services and hubs.

• Un