Senior Account Executive, Higher Education and Academic Medical Centers

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Job Description: Would you like to own driving revenue growth for the leader in Contact Center as a Service (CCaaS) within the Higher Education, Academic Medical, and Local Government markets? Do you have the business acumen, relationships, higher education industry experience, and the technical background necessary to help further establish Genesys as the leading Software as a Service platform? Can you collaborate and communicate effectively within large organizations and lead complex revenue efforts with empathy as our clients invest their trust and resources in Genesys? Do you share our passion and commitment to amplifying the student experience in higher education or the Patient Access/Provider experience in Academic Medical Centers?

Job Title: Senior Account Executive, Higher Education and Academic Medical Centers

Department & Team: Higher Education (Public Sector)

Reports to: Ken Taylor

Location: Texas, Colorado, Missouri, Oklahoma, or Kansas

Summary: Genesys is expanding in the U.S. Public Sector market and this group within Genesys offers a creative, fast-paced, entrepreneurial work environment where you’ll be at the center of Genesys’ innovation and reinforce our position as the Top-Rated Gartner Quadrant CCaaS Platform in our fast-growing Higher Education and Academic Medical Center market. As a Genesys Senior Account Executive, you’ll have the opportunity to help drive the adoption and growth of emerging cloud-based customer experience platform which enables our clients to communicate with stakeholders more effectively. You will be expected to establish deep business and technical relationships through your knowledge of these industries’ trends and environments including the funding and procurement processes.

Key Responsibilities:

• Drive revenue, market share, and emerging pipeline in your defined geographic region.
• Effectively lead and manage active sales opportunities with prospects and customers leveraging the Genesys Way of Selling based on MEDDPICC.
• Articulate and implement strategic territory and account plans aligned to Genesys’ strategic direction, including the development and management of a robust sales pipeline by engaging with prospects, partners, and key customers.
• Collaborate strategically with Genesys Partners, including our Value-Added Resellers (VAR), Integrator, AppFoundry, and Carrier channel partners to align on building a greater awareness to our solutions in the industry, conduct effective and streamlined opportunity management, and attending events together.
• Collaborate regularly with internal Go-To-Market partners, including our Sales Development Representatives, Corporate Marketing, Event Marketing, and Healthcare teams to support your regional territory revenue growth goals.
• You will be expected to manage and excel with day-to-day interactions with our eco-system of partners (Carriers, VAR’s, SI’s, and ISVs) that support these customers.
• Develop and refine your ability to present a compelling business value proposition for your customers through effective written and speaking communication skills.
• Understand the business and technical requirements of your customers and to help shape the direction of our product offerings.
• Collaborate with Genesys’ internal business partners, including our legal and finance teams, to manage complex contract negotiations.
• Prepare and deliver business reviews to the senior management team on quarterly and yearly strategies that align with revenue growth expectations.
• Accelerate customer adoption and ensure customer satisfaction in partnership with our Customer Success Managers.

Minimum Requirements:

• 8+ years of field enterprise sales and/or business development experience with a focus on higher education and academic medical center (or healthcare) customers selling and evangelizing AI, enterprise software, networking, infrastructure, customer experience, or cloud computing services.
• Understanding and experience with public sector and healthcare procurement and funding in direct and indirect models.
• BA/BS degree or equivalent experience
• Proficiency with enterprise platforms including Salesforce (CRM), Clari or similar (forecasting and opportunity management), Zoom (collaboration), and others such as DocuSign, Workday, Concur, and Tableau.
• Demonstrated proficiency and adoption of MEDDPICC and Opportunity Plan Management.
• Must be based in Texas, Colorado, Oklahoma, Missouri, or Kansas.
• Ability to travel, as needed.

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