Associate Director, Client Success

The big picture: Axios is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring an Associate Director of Client Success to support our New & Growth business and Advocacy advertising teams!

Why it matters: As a manager on our Client Success team, you will oversee the team’s management of complex client relationships and help set the standard for world-class client delivery across the team. You’ll ensure the team owns the client journey from kickoff to wrap—ensuring exceptional results, driving renewals and retention, and serving as a strategic, solutions-oriented advisor to your teams, who in turn provide this to their clients and internal partners. 

This role requires a highly proficient level of expertise, strong business acumen, and the ability to think strategically to drive long-term account health and growth. Collaborating with cross-functional teams—including other CS leaders, Client Partnerships, Axios Creative House, Events, Brand Journalism, and Ad Operations—you will collaborate, help improve processes, and ensure your team plans, executes, and manages a variety of campaigns across the Axios product suite effectively.

Go deeper: Ideal candidates will have experience in the advocacy/public affairs/issue policy space, possess a growth mindset with a drive to learn and mentor, and embody and have a passion for the Axios mission. They will also be a team player who operates with integrity, practices radical candor, and fosters a culture of collaboration, kindness, and support for colleagues. Responsibilities include:

Projects/Innovation:

• Lead or support cross-functional initiatives focused on improving internal processes, reporting frameworks, and product workflows within the Client Success team. Play a key role in identifying and implementing scalable solutions that enhance team operations and client delivery.

Campaign & Project Management Support

• Oversee all Client Success Managers’ post-sale campaign elements from kick-off to final reporting for complex and/or high-visibility accounts.
• Drive tight cross-functional orchestration across partnerships, creative, editorial, events, and ad ops—ensuring timelines, deliverables, and QA standards are met.
• Ensure the team maintains high-quality media strategies and campaign plans aligned with client objectives and KPI success.
• Help the team guide optimization strategy throughout campaign flights; translate performance into actionable insights and clear client recommendations.

Strategic Thinking / Problem-Solving

• Diagnose complex challenges and identify scalable solutions that improve outcomes for both clients and the business.
• Influence internal strategy and planning by surfacing client feedback, market context, and product performance insights.
• Balance short-term execution with long-term account health—helping the team to identify what’s needed now vs. what needs to change structurally.

Revenue Delivery / Retention + Expansion Mindset

• Demonstrate a strong revenue mindset—spotting opportunities to maximize client value, strengthen retention, and support renewals.
• Partner closely with the Client Partnerships Managing Directors to ensure team alignment and successful partnerships between CS/Client Partners. This includes renewals, upsells, and account growth strategy; bring proactive ideas and clear rationale.
• Ensure your team is partnering closely with Client Partnerships on renewals, upsells, and account growth strategy; bring proactive ideas and clear rationale.
• Ensure campaign delivery supports revenue outcomes (pacing, reporting, optimizations, and clean wrap narratives).

People Leadership / Team Development

• Mentor, develop, and support a team of Client Success managers while driving operational excellence, process improvement, and consistent delivery standards.
• Support onboarding and training; help build team playbooks, templates, and best practices.
• Provide thoughtful feedback and growth plans; contribute to a culture of accountability, learning, and high standards.

Worthy of your time: Ideal candidates will embody an entrepreneurial spirit, a passion for Axios’ mission, and have the following experience and  skills:

• 7+ years in account management, specifically in the digital media/news industry.
• 2+ years in managing an account management or revenue team 
• Growth mindset and enjoys working in a fast-paced, collaborative environment.
• Strong prioritization and decision-making skills; comfortable operating with autonomy and ambiguity.