PFS New Business Support Operations Associate

Are you a motivated individual who thrives in a collaborative work environment and has a genuine interest in continuous growth? We invite you to explore the opportunity to join our team as a PFS New Business Support Operations Associate at Manulife.

At Manulife, we are committed to delivering exceptional client experiences. As a New Business Support Operations Associate, you will play a crucial role in providing excellent service, support, and administrative tasks to ensure a flawless money movement of client funds. You will have the opportunity to work with a world-class team and contribute to the success of our organization.

Responsibilities:

• Follow up on participant rollovers in a timely manner

• Respond to participant inquiries promptly

• Work directly with financial intermediaries to channel assets into John Hancock

• Communicate with Third Party Administrators and Plan Sponsors to facilitate the rollover process

• Complete daily and weekly operational activities following department policies and procedures

• Respond to routine inquiries from various operation teams, both internal and external

• Oversee data integrity requirements

• Proactively share knowledge to ensure team objectives are met

How will you create impact?

Personal Financial Services is John Hancock’s participant-facing, transaction-based services that are specifically designed to help individuals with their most critical decisions throughout the participant journey.  You will support three dedicated call centers with 90+ licensed associates helping participants move assets to their retirement plan with John Hancock.

What we are looking for

• Strong written and verbal communication skills

• Continuous learner with a passion for personal and professional growth

• Collaborative individual who excels in working independently and with others

• Driven individual who takes ownership of tasks and delivers results

• Excellent analytical and problem-solving skills

• Ability to learn quickly and adapt to changing priorities

• Highly organized and skilled in prioritizing tasks with the ability to effectively manage multiple responsibilities

• Bachelor's degree or equivalent experience (great opportunity for a New Graduate!)

• Excellent written communication, phone demeanor, and customer service skills

• Knowledge of financial services is a plus

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are

• more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

#LI-JH

#LI-WAM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.