ICG Relationship Support Banker

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Relationship Support Banker is a business line support role that provides operational and credit-related assistance to Relationship Managers, Portfolio Managers, and product partners. This position requires a working knowledge of credit and loan processes, strong attention to detail, and the ability to manage multiple tasks with accuracy and timeliness. This banker is expected to take ownership of assigned responsibilities and demonstrate accountability in supporting client and regulatory requirements.

Essential Functions:

• Support ICG Banking activities, including covenant tracking/monitoring, loan onboarding, loan documentation, compliance reporting, annual reviews, and exception monitoring.

• Apply working knowledge of credit and collateral monitoring to assist with identifying issues or irregularities, escalating when appropriate.

• Complete account maintenance, research, and resolution of internal inquiries with accuracy and timeliness.

• Assist with preparing for audits and ensuring adherence to departmental policies and procedures.

• Maintain accurate files and client records, including KYC, flood, appraisals, and regulatory requirements.

• Support the monitoring of assigned credit portfolios, including past dues, payments, covenant compliance, and collateral reporting.

• Partner with Relationship Managers and product teams to support client relationship activities and identify potential service needs.

• Contribute to a culture of accountability and ownership, ensuring that deliverables are completed to standard and within required timelines.

• Demonstrate initiative in building knowledge of credit, loan systems, and compliance processes, with an expectation of progressing toward higher-level responsibilities.

Basic Qualifications:

• Associate’s degree, or equivalent work experience

• Four to six years of experience in financial services industry

Preferred Skills/Experience:

• Solid analytical and problem-solving skills, with the ability to identify discrepancies, maintain accurate records, and support compliance with policies and regulations.

• Strong organizational and time management skills; ability to manage multiple tasks and meet deadlines.

• Ability to work both independently and collaboratively, with accountability for assigned responsibilities.

• Effective communication skills, both written and verbal.

• Proficiency in Microsoft Office and department-specific systems (including nCino).

• Willingness and ability to learn new systems, processes, and regulatory requirements.

• Demonstrated reliability, initiative, and a strong work ethic in a fast-paced environment.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants withou