Business Transformation Intern

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description: 

Ever wondered how tech companies turn potential buyers into paying customers? Or how sales and marketing teams work together to attract, engage, and convert customers? This internship is your backstage pass to the world of B2B sales and marketing at a high growth tech company. 

We are seeking a driven and energetic intern to join our Global Demand Generation team, supporting Pipeline Growth initiatives. As a Business Transformation Intern, you’ll help analyze data, optimize the marketing and sales funnel, and support go-to-market strategies directly impacting our ability to meet pipeline targets. You’ll work with teams across Sales, Marketing, Business Development (BDRs), and Revenue Operations (RevOps) to make sure potential customers don’t just show interest—they convert into real sales opportunities! This is an opportunity to gain real-world experience, develop problem-solving skills, and learn how data-driven decisions fuel business growth. 

Responsibilities:

· Optimize the GTM Funnel – Help track how potential customers move from marketing campaigns to sales meetings. Find gaps, spot trends, and suggest improvements.

· Dive into Data - Help review lead performance, engagement trends, and pipeline progression to understand what’s driving revenue.

· Support monthly reviews – Help prep for meetings where we break down conversion rates, engagement trends, and what’s working (or not).

· Work with marketing and sales to improve how we reach and engage target accounts.

· Improve Lead Handoff Between Marketing & Sales – Work with marketing, BDRs, and sales reps to ensure hot leads don’t fall through the cracks and convert.

· Be a detective – Research industry trends and come up with fresh ideas on how we can optimize our sales and marketing efforts.

· Collaborate on Process Improvements – Help execute strategic initiatives such as pipeline acceleration programs, global pipeline contests, and automation projects.

Qualifications:

· Currently pursuing a degree in Business, Marketing, or a related field.

· You enjoy problem-solving, working with numbers, and uncovering patterns in data.

· You’re curious about how sales and marketing work together to grow a business.

· Basic knowledge of excel, interpreting data, sales & marketing strategy, CRM systems (experience is a plus).

· Excellent communication and collaboration skills, with the ability to work cross-functionally.

· Detail-oriented with strong organizational skills and time management.

· Growth mindset with a focus on continuous improvement and learning.

· Natural curiosity to dig in, with a strong problem-solving orientation.

· Ability to work cross-functionally and independently.

· Basic knowledge of data driven strategies and CRM such as Salesforce (SFDC experience is a plus).

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

· Previous internship experience in sales and business marketing is a plus but not required.

What We Offer:

· Flexible work schedules and work from home opportunities.

· Opportunity to learn and grow in a dynamic enterprise environment.

· Mentorship and guidance from exp