Business Systems Analyst

About us

Based in Parma, Italy, Chiesi is an international research-focused pharmaceuticals and healthcare group with over 85 years’ experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group research, develops and markets innovative drugs in its three therapeutic areas: AIR (products and services that promote respiration, from new-born to adult populations), RARE (treatment for patients with rare and ultra-rare diseases) and CARE (products and services that support special care and consumer-facing self-care).
We are proud to be the largest global pharmaceutical group to be awarded B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes transparent ethical behavior at all levels. 
We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities. 

 

Chiesi USA

Chiesi USA is a specialty pharmaceutical company focused on developing and promoting products for the hospital, adjacent specialty and rare disease markets. We are a B Corp™ and Benefit company awarded Top Employer status for six consecutive years and certified as a Great Place to Work. 
At Chiesi, we share an entrepreneurial spirit and act as a force for good, pursuing high social and environmental standards, to ensure the wellbeing of our people, patients, and communities. We offer a work environment where professionals have the opportunity to build a purposeful career focused on helping others while achieving a fulfilling work-life balance, meeting exciting challenges, and engaging in important and rewarding work.

 

What we offer

Chiesi offers competitive benefits, services, and programs that enrich the personal and professional lives of our employees.   Our shared values of passion, innovation, trust and integrity bring out the individual talents and diverse perspectives of each of our colleagues.  Our environment encourages each individual to reach his or her full potential and drive outstanding results. We celebrate that “Every one of us is different. Every one of us is Chiesi."

 

Who we are looking for

Purpose

Solves organizational business problems using technology by analyzing business requirements, designing technology solutions, and recommending system controls and protocols, with an emphasis on project management.  Provides ongoing support for production systems as well as coordinating end user testing for implemented systems.  Supports integration and testing tasks for systems supporting business processes.  

Main Responsibilities

Manage IT business projects

• Manage and prioritize IT intake requests, working with business stakeholders to define and build business case, including business objectives, requirements, and return-on-investment (ROI). 
• Act as a liaison between departmental end-users and IT staff in the analysis, design, functional configuration, testing, and maintenance of business applications to ensure optimal system integration and performance.
• Build and maintain effective and cooperative working relationships with process owners, functional and technical team members, and users.
• Track and document changes in complex functional and business specifications and writes detailed procedures that can be easily understood by end-users.

 

Support business applications

• Provide direct end user support and issue tracking in coordination with corporate IT and external support teams, ensuring issue resolution.
• Analyze issues and manage the escalation to the appropriate IT support teams.
• Provide end user training for existing or implemented systems as required.
• Perform gap analysis, including current and future state process flows and data models.
• Define business needs and design solutions that can be leveraged by multiple business units and global sites 

 

Collaboration

• Collaborate with the business and IT team to offer technical solutions and resolve business process and system issues.

 

Documentation and protocol

• Complete system documentation and change control in adherence with established corporate and department protocols.
• Analyze business processes and systems and identify opportunities