Business Support Specialist, Technical Writer
DSVAbout the role
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - VIRTUAL - US Texas
Division: Solutions
Job Posting Title: Business Support Specialist, Technical Writer
Time Type: Full Time
POSITION SUMMARY
The Technical Writer will work hand in hand with the SMEs to create simplified work instructions, playbooks and quality alerts by utilizing the client SOP’s and QAB’s. The Technical Writer will report to the Quality Department while supporting the Program Management & Leadership Teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Receive SOP’s from the client and organize for transference to SWI templates
- Write simplified SWI’s by utilizing SOP’s
- Update SWI’s by working with site leadership, SME’s/Supes
- Support teams in writing Playbooks for leadership roles or programs
- Submit drafts to SME’s for approval
- Track document update closure for timely implementation
- Submit documents to document control
- Support the quality team with internal audits
- Other duties as deemed necessary by manager
SKILLS & ABILITIES
Education & Experience: The successful candidate for this role must possess an in-depth understanding of level 1 and level 2 documentation, be proficient in organizational skills, possess team spirit, successful communication with a varying audience, and must be proficient with computer applications. They should be able to orchestrate multiple projects and be able to prioritize as demand dictates. They will be professional, career driven, detail oriented and have strong computer skills. They will prepare detailed work instructions for operations and coordinate with SME’s for approvals and updates.
Computer Skills: Microsoft Office & G Suite a plus
Certificates & Licenses: Must have a minimum A.A/A.S or equivalent hands on experience
Language Skills
Mathematical Skills
Other Skills
- Technical Writing
- Microsoft Office Applications
- G-Suite Applications
- Project Management/Prioritization
- Auditing
CORE COMPETENCIES
Independent Contributor
☐ Accountability
☐ Communication / Building Partnership
☐ Customer Orientation
☐ Developing Oneself
☐ Drive for Results
☐ Embracing Change
☐ Problem Solving
☐ Professional Competencies
PHYSICAL DEMANDS
Other Physical Requirements: Must wear composite-toed boots, hearing protection, ability to travel by car or plane, high frequency of computer keyboarding, high frequency of viewing a computer monitor, etc.
WORK ENVIRONMENT
Work is performed primarily in office during day and night shifts. The noise level in the work environment is usually quiet in office settings and moderate in other situations.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
For this position, the expected base pay range is $85,000.00 – $95,000.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV’s benefits offerings,
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