Business Process Design Strategist

Job Summary:

Global is seeking a highly experienced Principal, Enterprise Business Process Design to serve as a senior leader for cross-functional business process design within the organization's highest-priority transformation initiatives. This role partners closely with senior leaders, transformation program owners, project and business teams and the Principal Process Strategist – Enterprise Applications to ensure that critical process work translates directly into measurable business value.

The fundamental purpose of this role is to ensure Global captures real, near-term business value from disciplined process design — while simultaneously establishing the sustainable, repeatable frameworks needed to scale that value delivery across transformation work over time. This role embeds within key transformation and business initiatives, applying senior expertise to redesign complex, cross-functional processes in ways that improve user experience, eliminate waste, and accelerate value realization.

This role leverages modern technology to multiply impact — including AI-enabled process design and analysis tools, process automation platforms, process mining capabilities, and contemporary modeling and documentation tools — bringing these capabilities to bear in ways that accelerate discovery, sharpen analysis, reduce manual effort, and shorten time-to-value.

This is a value-first role with framework discipline. The Principal, Enterprise Business Process Design brings hands-on expertise to the work that matters most, develops repeatable methods through that work, and contributes lightweight standards and reusable assets that enable consistency and scale without slowing momentum.

The ideal candidate is a strategic thinker, natural leader, and recognized process design expert who combines deep methodology fluency with strong business acumen, technology fluency, and rigorous execution discipline. They have a proven track record of redesigning complex, cross-functional processes in ways that simultaneously improve the user experience, maximize operational performance, and embed sustainable ways of working. They are credible with senior leaders and team members alike, lead confidently across complex organizational dynamics, and drive outcomes through deep expertise, sound judgment, and the trust they build with stakeholders at every level.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.  

The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value. 

Job Description:

• 1. Cross-Functional Process Design within Key Strategic Initiatives 
• Lead the design of complex, cross-functional business processes within Global's highest-priority transformation and strategic initiatives, accountable for ensuring critical process work translates into measurable business outcomes 
• Embed within key transformation and business programs as the senior process design lead — working alongside program managers, business owners, technology leaders and team members to deliver measurable outcomes 
• Lead current- and future-state design for the most complex, highest-value processes within transformation scope, including decision logic, handoffs, controls, and cross-system dependencies 
• Personally lead early-stage discovery, value stream definition, and critical process redesign efforts, applying proven techniques and tools to identify and quantify value opportunities early 
• Apply disciplined judgment to focus effort on the highest-value, most critical process opportunities — not on exhaustive enterprise documentation 
• Partner closely with the Principal Process Strategist – Enterprise Applications to ensure cross-functional process design is aligned with application-enabled process work 
• 2. Cross-Functional Process Design & Value Delivery 
• Identify and quantify high value opportunities within complex, cross-functional processes; prioritize based on business impact, feasibility, and strategic alignment 
• Design future-state processes that are pragmatic, scalable, and outcome-oriented — balancing business intent, system capability, compliance requirements, and enterprise architecture alignment 
• Lead and support the execution of process improvements through implementation, ensuring delivery of measurable results 
• Translate strategic objectives into clear, p