Business Process Design & Improvement Manager

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Business Process Design & Improvement Manager

Management Level

Manager - Non People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $90,100.00 - $150,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

A Manager of Operational Excellence is responsible for leading initiatives to meet Manheim’s goals of delivering great client experience and efficient operations. 

This position will focus on understanding pain points & opportunities and finding solutions to standardize operational processes, tools and procedures to reduce variation across our operating locations, leading to improved effectiveness, client experience, team member engagement, and efficiency. This position will lead the delivery of these initiatives throughout the project lifecycle, articulating key objectives and business value, identifying root causes, defining the problem, designing and executing the solution, and measuring success. 

In addition, this position will work directly with field and/or regional level management, other project charged groups as well as corporate leadership in support of the operating locations to ensure the operational design, readiness, implementation and success of initiatives.

Primary Duties/Key Responsibilities

• Deliver initiative goals based on the established roadmap

• Lead and own small – medium (~3 month – 9 month)  projects including cross-functional, geographically diverse teams and provide individual contributions

• Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives

• Support Operations in enforcing adoption of project goals, including documentation, playbooks, SOPs, communities of practice, and metrics, while championing change management and continuous improvement practices across operating units

• Assist in design, implementation and tracking of metrics to indicate project impact

• Assist in development of long-term strategic roadmaps and business cases by integrating leadership and stakeholder feedback, data analysis, industry trends, and internal insights to drive operational transformation

• Build and sustain relationships with corporate stakeholders, operations, auctions, and regional teams

• Facilitate cross-functional collaboration to align diverse perspectives and drive consensus on operational priorities and execution plans

• Demonstrate ability to influence others by achieving buy-in from stakeholders on design and direction

• Apply agile thinking and adaptive problem-solving to rapidly assess complex challenges, managing through ambiguity, and identifying the most effective path forward

• Leverage internal and external networks, partnerships, and professional development opportunities to stay ahead of industry trends and bring innovative solutions to the organization

• Continuously learn and apply emerging technologies, including automation and AI-driven tools, to streamline operations and enhance decision-making

Required Experience & Specialized Knowledge and skills

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field 

• A background in consulting, strategy or data analytics is strongly preferred

• 6+ years of related experience highly preferred

• Possess an understanding of the automotive industry; i.e., industry structures, key players, competitive dynamics, technological underpinnings

• Strong analytical skills with the ability to translate data into actionable insights and strategic direction

• Demonstrated bias for action and results

• Must be able to proactively identify and resolve issues through analysis with proven results

• Experience with business support software applications such as Microsoft Office (Word, PowerPoint, Excel) required

• Demonstrated experience in agile methodol