Business Optimization Consultant - DMX

Department:

Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Business Optimization Consultant drives operational excellence and efficiency across Technical Operation Departments by identifying improvement opportunities, designing and implementing solutions, and supporting strategic initiatives that enhance Tech Ops performance and effectiveness within FAA-approved and accepted SWA Authored manuals. This role collaborates closely with Process Optimization Consultants and Optimization Analysts to bridge the gap between aircraft maintenance operations and data-driven insights in order to create actionable results. The Business Optimization Consultant is analytical with a continuous improvement mindset who is ready to drive the future of Southwest’s Technical Operations.  

 

Additional Details  

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.    

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities:

• Conduct assessments of organizational performance and efficiency
• Develop and implement strategies to improve business operations
• Design and prototype optimization solutions using human-centered design principles
• Lead cross-functional improvement initiatives
• Facilitate change management processes
• Develop and monitor key performance indicators (KPIs)
• Collaborate with Process Optimization Consultants and Optimization Analysts
• Utilize data transformation and visualization tools to analyze processes and communicate insights
• Support technology implementation and software enhancement projects
• Ensure adherence to FAA regulations and data governance standards in all optimization initiatives
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills, and Abilities:

• Proficient in data transformation (e.g., SQL, Alteryx) and visualization tools (e.g., PowerBI, Tableau)
• Strong knowledge of Lean and Six Sigma methodologies
• Understanding of process mapping (including ARIS tools) and project management principles
• Strong analytical and problem-solving skills
• Familiarity with FAA regulations and their impact on Tech Ops processes
• Understanding of data governance principles and their application in business optimization

Education

• Required: High School Diploma or GED

Experience

• Preferred: Experience with SQL, Database, Teradata, Oracle, Alteryx, Tableau and Redshift databases 

• Preferred: Ability to construct basic SELECT statements 

• Preferred: Comprehension of database structure and data retrieval concepts