Business Operations Virtual Assistant - Construction Industry (JBPL)

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Job Type: Full-time

Responsibilities:

• Maintain timely responses to all client inquiries within 24 hours and proactively follow up when delays occur
  
• Schedule all jobs minimum 2 weeks in advance, considering workloads, travel times, and resource balance
  
• Match all supplier invoices to correct jobs within 48 hours of receipt and generate client invoices within 24 hours of completion
  
• Maintain accurate real-time job costing with all costs properly allocated to achieve 5% net profit targets
  
• Organize and maintain all required documentation for each job including council forms, permits, and safety documentation
  
• Ensure all compliance records are complete and easily accessible for audits
  
• Coordinate supplier deliveries to ensure correct materials arrive at correct times
  
• Organize and implement TPP (Trade Practice Program) modules and systems
  
• Document and create standard operating procedures, checklists, and training guidelines on an ongoing basis
  
• Manage email inbox using collaborative mailbox system, filtering and responding to communications appropriately
  
• Generate weekly profitability reports with 100% accuracy
  
• Support pipeline development and lead qualification processes
  

Scopes:

• Full ownership of client communication and scheduling coordination across all active projects
  
• Complete financial operations management including invoicing, job costing, and profitability tracking
  
• End-to-end compliance and documentation management for all construction projects
  
• Implementation and organization of TPP modules and systematic business processes
  
• Email and communication management using inbox 2.0 collaborative system
  
• Creation and maintenance of comprehensive SOP library for all business processes
  
• Weekly reporting and analysis of job profitability and business metrics
  
• Coordination with subcontractors, suppliers, and internal team members
  
• Support for business development activities including lead qualification and pipeline management
  
• Ongoing system optimization and process improvement initiatives
  

Requirements

Requirements:

• Proven experience in construction industry operations or similar project-based business environment
  
• Strong understanding of job costing, invoicing, and financial tracking systems
  
• Experience with compliance documentation and regulatory requirements (Australian construction standards preferred)
  
• Excellent written and verbal communication skills for client interaction
  
• Proficiency with project management tools, CRM systems, and collaborative platforms (Trello experience beneficial)
  
• Strong organizational skills with attention to detail for document management
  
• Ability to work independently and proactively identify process improvements
  
• Experience with screen recording tools and SOP creation (Komodo or similar platforms)
  
• Understanding of construction scheduling, material coordination, and supplier management
  
• Familiarity with Australian business compliance requirements and council processes
  

Benefits

Independent Contractor Perks

• Permanent work from home
  

• Immediate hiring
  

• Steady freelance job