Business Liaison

Job Title

Business Liaison

Job Description Summary

The Liaison is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract.
Responsibilities include: Ensuring service delivery standards, managing the transaction process, reporting, working with advisory professionals, reviewing and translating financial summaries, market optimization planning, monitoring internal/external workflows to ensure consistent quality of service and work product, working with multiple service lines.

Job Description

• Obtain a thorough understanding of the client’s business goals and strategies to align real estate services with these objectives

• Implement the overall vision, strategy and measurement metrics to the applicable service lines

• Develop and maintain strong client relationships

• Implement and manage account governance process

• Provide disciplined contract management to meet superior delivery of all contract deliverables

• Identify existing and new opportunities for enhancing service solutions and capabilities

• Assist with risk mitigation and dispute resolution for client and C&W

• Actively manage and develop account talent in partnership with HR, talent reviews, performance reviews, succession planning etc.

• Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, etc.

• Ensure quantitative and qualitative analytics and evidence-based decision-making.

• Assist in on-boarding of new team members

• Integral in reporting

KEY COMPETENCIES

Leadership

Customer Relationship Management

Technical Skills

Organization Design & Management Skills

Communication (oral and written)

Matrix Organization / Business Partner Skills

Presentation Skills

Business Acumen

IMPORTANT EDUCATION

• Bachelor’s degree required

• Master’s degree or MBA preferred

IMPORTANT EXPERIENCE

• Minimum of 5-7 years at management level or other similar capacity

• Experience in directly leading and managing teams

• Client, P&L and contract management experience

• Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Ability to develop positive working relationships with agencies, local government officials, and business community members

• Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON)

• Skilled in financial analysis and knowledge of financial concepts

• Ability to comprehend, analyze and interpret complex business documents

• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)

• State of Florida Real Estate Licenses

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. May be required to travel outside between client sites in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer.

and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabil