Business Analyst, Virtuwell

HealthPartners is currently hiring for a Business Analyst, Virtuwell. This position is responsible for leading the creation of new features for Virtuwell, our innovative online clinic. This person will embrace our mission of delivering simple, affordable, and lovable care by developing features that accomplish these objectives. The analyst will collaborate with marketing, operations, clinicians, developers, and QA to ensure that all points of view are represented in new feature development. This role will ensure that development decisions stay aligned with clinician and customer needs, and any issues that arise are addressed. A successful analyst will be proactive, collaborative, creative, user-focused, and flexible. This person will play a critical role in ensuring that the teams produce quality products. The analyst will have a unique opportunity to make the Virtuwell possibilities come to life.

Required Qualifications:

• Minimum of 5 years’ experience supporting an agile software development team.
• Experience eliciting and evaluating needs and requirements and turning those into product solutions. 
• Knowledge of basic system design concepts including database structures, APIs, and user workflows.
• Experience using human centered design and software development lifecycle processes.
• Demonstrated ability to collaborate and facilitate with a variety of team members and stakeholders, including strong consultative skills and ability to build consensus.
• Excellent analytics skills and ability to efficiently use data, insights, and analytics to make decisions. 
• Experience with creating and maintaining artifacts including wireframes, mockups, use cases, business requirements/rules, and process flows.
• Demonstrated oral and written communication skills, especially in a remote working environment.
• Demonstrated ability to effectively manage multiple projects and priorities with different partners. 

Preferred Qualifications:

• Experience as an analyst or product owner on an agile software development team. 
• Experience with web development and deployment procedures.
• Experience with requirements definition in ecommerce, e-prescribing, or retail clinic settings.
• Knowledge of healthcare industry.

Hours/Location:

• M-F; Days
• May work remotely but will prefer local/regional candidates for occasional onsite needs.

Accountabilities:

• Partners with stakeholders and team members to help design solutions for our consumers and clinicians that meet business needs while creating amazing experiences.
• Elicits requirements from stakeholders and team members through interviews, workflow analysis, and use cases. Facilitates group review sessions. Translates this information into product requirements. 
• Leads the documentation of software development requirements in a format that will facilitate agile development and QA. Represent requirements using various methods such as use cases, screen mockups, storyboards, error handling scenarios, etc. Responsible for ensuring requirements and desired functionality is communicated effectively.
• Uses data, analytics, and insights to inform decisions including impacts to priority, design, and development. Conducts discovery on their initiatives using reports, web analytics, interviews, and other tools.
• Determines the appropriateness and feasibility of technology-based solutions for business problems and opportunities impacting Virtuwell.
• Provides direct input into product development roadmap and prioritization based on impact to business objectives.
• Ensures that system design is consistent with Virtuwell attributes of simple, fresh, approachable, empowering, and trustworthy.
• Collaborates with the Virtuwell development, QA, and business staff throughout the development process, and addresses questions and issues as they arise. Helps to set priorities for defects. Participates in discussions to minimize scope/development effort when timeline constraints exist. Responsible for clarifying requirements questions.
• Maintains documentation throughout each release.
• Assists QA team with testing of new functionality.
• Ensures smooth hand off of problems, systems, issues, and concerns to appropriate staff within Virtuwell team.
• Participates in level 2 support for customer and provider issues. Triages and solves business problems independently while maintaining communication across team members for improvement opportunities.
• Performs other duties as assigned.
• Communicates and collaborates closely with stakeholders, team members and partners throughout the organization during the human centered design and software development processes to ensure clarity and satisfaction.