Business Analyst, Process Improvement & Automation, Road US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: Atlanta, GA 

Division: Road US
Job Posting Title: Business Analyst, Process Improvement & Automation 
Time Type: Full Time

 

Summary

The Business Analyst, Process Improvement & Automation supports transportation brokerage operations by assisting with business analysis, process improvement, reporting, and technology-enabled solutions. This role partners with agent owners, operations, sales, finance, and corporate support teams to understand business processes, identify opportunities for improvement, and support initiatives that enhance operational efficiency, customer service, and business performance.

 

The Business Analyst helps maintain reporting, document business processes, and support projects that improve day-to-day operations. This role also assists in identifying practical ways to leverage AI-enabled business tools and automation technologies to simplify repetitive tasks, improve productivity, and support operational excellence across the agent network.

 

Duties & Responsibilities

Business Analysis & Operational Support

• Assist with evaluating business processes and operational workflows to identify opportunities for improvement.
• Partner with agent owners, operations, sales, finance, and corporate support teams to understand business needs and operational challenges.
• Gather and document business requirements for process improvement initiatives and operational projects.
• Support the analysis of operational data to identify trends and opportunities for increased efficiency.
• Assist with cross-functional projects that improve operational performance and customer service.
• Help identify repetitive or manual business processes that could benefit from automation or AI-enabled business tools.

 

Process Improvement & Documentation

• Document and maintain business processes and operational workflows across brokerage functions.
• Develop and update Standard Operating Procedures (SOPs), process maps, and work instructions.
• Assist with identifying process inefficiencies and recommending practical improvements.
• Support efforts to standardize business processes and promote operational consistency.
• Participate in continuous improvement initiatives and special projects.

 

AI & Process Automation

• Assist in identifying repetitive or manual business processes that could benefit from AI-enabled business tools or automation.
• Support the development and maintenance of standardized prompts, templates, and resources that improve productivity and consistency.
• Utilize approved AI-enabled business tools to support reporting, documentation, and operational activities.
• Gather feedback from users and recommend opportunities for process improvements.
• Support the adoption of new business tools and technologies across operational teams.
• Follow company policies and best practices related to responsible AI usage and data privacy.

 

Data Analytics & Reporting

• Develop and maintain operational reports, dashboards, and scorecards.
• Monitor key performance indicators and assist with analyzing business trends.
• Support quoting activities and pipeline reporting.
• Help ensure the accuracy, consistency, and integrity of business data and reporting processes.
• Provide reporting and analysis to support operational decision-making.
• Assist in identifying opportunities to improve business performance through data insights.
• Advanced proficiency in Microsoft Excel with the ability to develop and troubleshoot complex formulas and reporting tools. 

 

Business Partnership & Change Support

• Build and maintain effective working relationships with agent owners, operations teams, and corporate support functions.
• Support the i