Senior Technology Business Analyst

The Senior Technology Business Analyst will research and analyze improvement opportunities, conduct workflow analysis, prepare recommendations, and facilitate the implementation of technology solutions that meet business needs. This role is crucial in shaping the future of our technology landscape and ensuring that our systems align with business objectives.

Position Responsibilities:

• Requirements Elicitation/Documentation: Interpret and document business and functional requirements.

• Workflow Analysis: Research and document issues involving workflow procedures and processes.

• Solution Development: Analyze data and develop creative solutions; evaluate and recommend solutions aligned with business needs and best practices.

• Process Implementation: Coordinate recommended process changes, enhancements, and product implementations, including test plans to ensure successful implementation.

• System Mapping: Collaborate with Engineering and Architecture teams to create detailed system maps, illustrating the flow of data, processes, and interactions within existing and proposed systems.

• User Story Creation: Translate business and user requirements into Epics, Features, and User Stories.

• Design Facilitation: Facilitate design sessions with the project implementation team.

• Acceptance Criteria Construction: Determine the acceptance testing framework and standards to assess completed projects.

• Test Case Evaluation: Assist in translating User stories and use cases into test conditions and expected results for product, performance, and user acceptance testing.

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• 8+ years total IT industry experience

• 3-5 years+ of experience in business systems analysis or a related field.

• Relevant certifications (e.g., CBAP, PMI-PBA) are a plus.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively in a team environment.

• Proficiency in translating complex business requirements into technical specifications.

• Willingness to have decision-making authority, provide professional advice, and take a lead role in process or program execution.

• Ability to manage multiple priorities and projects simultaneously.

Preferred Qualifications:

• In-depth understanding of business analysis principles and methodologies, and technological systems.

• Strong understanding of agile methodologies and product management principles.

• Understanding of system design, analysis, and user testing best practice.

• Experienced using business analysis tools and techniques.

• Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels.

• Familiarity with enterprise-level systems and applications.          

• Possesses a growth mindset challenging the status quo, demonstrates willingness to experiment and demonstrates open mindedness and flexibility to change. 

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-r