Billing Operations Team Lead

About Wisdom

Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. We believe dentistry is about people, and we exist to make the future of dentistry stronger and more sustainable for dentists, their teams, and the patients they serve. We match administrative teams with expert billers and custom-built technology to take on the heavy lifting of dental billing while maximizing dentists’ time in-office, and their bottom line.

Wisdom is backed by Juxtapose, a leading technology and service investment company which partners with experienced entrepreneurs to build category-defining tech companies. We are a fully distributed, remote-first team with employees across the US.

• Actively participate in pre-onboarding and onboarding calls to ensure new team members start off on the right foot

• Implement the New Poster Shadowing Program to give every new team member a 30‑minute hands-on session on Day 1

• Supervise and mentor our dental billing professionals, fostering a supportive and collaborative environment

• Lead team meetings focused on feedback, quality assurance reviews, and continuous improvement

• Keep communication open with regular team chats and updates

• Monitor KPIs, conduct audits, and perform spot checks to drive ongoing improvements

• Oversee the accuracy of invoicing, reporting, and dashboard data

• Provide light IT support (e.g., addressing printer issues, troubleshooting Google Sheets, organizing digital folders)

• Respond to customer communications promptly, setting a high standard for responsiveness

• Attend office meetings and weekly leadership check‑ins

• Facilitate monthly check‑ins with each office and lead Quarterly Business Reviews to dive into ROI, key metrics, and growth opportunities

• Communicate directly with client office staff about AR successes, opportunities, and operational challenges—resolving escalations within 24 hours with clear, actionable solutions

• Proactively ensure client satisfaction by addressing concerns swiftly, reducing churn, and turning frustrated clients into long-term partnerships

• Work closely with team leads, managers, and stakeholders to align operational goals with overall company objectives

• Embrace innovation by designing and implementing new systems and tailored solutions that streamline workflows and address emerging challenges

• Set quarterly team goals and collaborate with fellow leaders to resolve issues before escalation

Wisdom is an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.