Bilingual Medical Virtual Assistant (Dental)

Job Title: Bilingual Medical Virtual Assistant (Dental)

Position type: Full-Time

Work hours: 8:30 AM to 5:30 PM Pacific Daylight Time

Work days: Monday to Friday

Salary: $6 - $8 per hour, depending on experience

Workplace: Remote

Preferred Candidate Location: Philippines

About the role

We are seeking an experienced, highly organized, and patient-focused Bilingual Medical Virtual Assistant (Dental) to provide front-desk, scheduling, insurance, and administrative support for a busy U.S.-based dental practice.

This is a patient-facing role that requires fluency in both English and Spanish, excellent phone communication skills, and the ability to confidently manage a high volume of patient interactions throughout the day. You will serve as an important point of contact for patients, helping them schedule appointments, understand treatment-related costs, complete necessary follow-ups, and navigate insurance-related processes.

In addition to virtual reception responsibilities, you will support insurance verification, treatment plan preparation, co-payment collection, claim creation, and coordination with the practice's external billing company. You will also help keep the appointment schedule organized and ensure patient communications and administrative tasks are handled accurately and on time.

The ideal candidate has previous dental or healthcare administrative experience and understands the importance of balancing efficiency with compassionate patient service. Dentrix experience is highly preferred, while familiarity with Delta Dental and Weave is a significant advantage.

We are looking for someone who is reliable, proactive, detail-oriented, and eager to become a long-term member of the team. The practice values quality, accuracy, professionalism, and finding the right person for the role rather than simply filling the position quickly.

Scope of Work / Responsibilities

Virtual Reception & Patient Communication

• Answer and manage a high volume of inbound patient calls professionally
• Serve as a friendly and knowledgeable first point of contact for patients
• Respond to patient questions and route inquiries appropriately
• Manage patient communications through the Weave phone and communication platform
• Maintain a professional, compassionate, and patient-focused approach during every interaction

Appointment Scheduling & Patient Follow-Up

• Schedule, confirm, and reschedule patient appointments
• Maintain an organized and optimized appointment schedule
• Conduct patient follow-ups regarding appointments and treatment plans
• Help reduce scheduling gaps and ensure appropriate follow-up is completed
• Follow practice-specific scripts, workflows, and scheduling procedures

Insurance Verification & Treatment Coordination

• Verify patient insurance eligibility and benefits, primarily through Delta Dental
• Review relevant insurance information before appointments
• Prepare treatment plans with detailed fee and patient cost breakdowns
• Communicate treatment-related financial information clearly and professionally
• Collect patient co-payments according to practice procedures

Claims & Billing Coordination

• Create insurance claims for submission and coordination with the external billing service
• Coordinate with the practice's billing company regarding claim processing and follow-ups
• Maintain accurate insurance and billing-related documentation
• Follow up on outstanding information when necessary to keep claims moving efficiently

Administrative Support

• Maintain accurate and organized patient information within Dentrix
• Provide general front-desk and administrative support
• Complete assigned documentation and patient-related administrative tasks
• Learn and consistently follow the practice's customized workflows, scripts, policies, and procedures
• Assist the team with additional administrative responsibilities as needed

Top 3 Priorities

1. Virtual Reception & Call Management

Provide professional bilingual phone coverage, manage a high volume of inbound patient calls, address inquiries, and ensure patients receive timely and helpful assistance.

2. Patient Follow-Up & Administrative Support

Manage scheduling, appointment confirmations, treatment plan follow-ups, and day-to-day administrative responsibilities while maintaining an organized patie