Sr. Slot Technician

Under the direction of the Supervisor, Slot Technical the Senior Slot Technician is responsible for administering proper training while on shift for Slot Technicians, Slot Attendants, and Slot Floor Supervisors. The Senior Slot Technician works closely with the Lead Slot Technicians to ensure slot products are operational and available for revenue generation. The Senior Slot Technician is required to perform advanced troubleshooting and repairs on gaming machines and machine components, in addition to the communications systems that encompass them (network switches and slot accounting system), while complying with internal controls procedures for department and enterprise policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Troubleshoots gaming machines, ticketing systems, and slot accounting systems. Performs general maintenance tasks/repairs to gaming machines and related systems. Assists floor staff with any issues that may arise.
2. Works closely with Lead Slot Technicians to address work orders and repair games that are in a state of inoperability, in order to bring them back into service.
3. Prepares games, checks part compatibility, and conducts functional testing.  Programs game set-up options, as dictated by configuration worksheets. Assumes responsibility and performs testing for accuracy to ensure games perform within selected options.
4. Properly documents repairs, preventive maintenance, machine prep, standard power analysis, and pre-work site surveying. Reads and translates schematic diagrams as applicable for troubleshooting and planning. Compiles and reports information regarding trends, problems, and engineering issues to supervision. Follows documentation, policies, and procedures, and performs tasks with limited supervision.
5. Performs advanced machine and component repair, including logic board repair as well as troubleshooting of player tracking and accounting system components.
6. Completes department and enterprise-related documentation.  Sends, and receives pertinent work emails in a timely and professional manner.
7. Performs all job duties of the Slot Technician as needed for assistance.
8. Performs other duties as assigned to support the efficient operation of the department.

EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

•    High School Diploma or GED required. 
•    Degree or Certification in Electronics preferred.
•    Minimum one (1) year experience in slot and/or electronic repair and maintenance; ability to troubleshoot mechanical and electrical slot machine malfunctions required.
•    Minimum of one (1) year of customer service experience required. 
•    Minimum of one (1) year of training experience preferred.
 

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

•    Must be trained and able to use diagnostic tools and equipment.
•    Understands the basics of machine parts, harnessing, and cabinets of machines in use at the casino.
•    Must continually develop technical skills associated with the technical slot department operations; able to pass periodic technical examinations to determine abilities/skill levels.
•    Must be able to learn to read electronic schematics and color codes.
•    Proficiency in using computers and electronic devices.
•    Must be able to speak and write in English for required communication in order to perform the job safely. 
•    Must possess the physical capabilities to be able to carry machine keys, electronic devices, a radio, tools, and notebook on shift.
•    Ability to multi-task and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and time management skills. 
•    Must maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations.  

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

•    At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
•    Select One of the Following for Driving Responsibilities: 
o    No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
•    Primary work environment is in a climate-controlled casino setting.
•    Work requires travel to attend meetings, trade shows, and conferences.
•    Incumbents may be required to work evening, weekend and holiday shifts.
•    Must be able to work in a fast-paced, h