Job Title

Mailroom Associate

Job Description Summary

JOB SUMMARY:
This position embodies an exceptional customer service experience to the client/colleague/end user in a corporate environment for a global professional services firm. Engage at the appropriate level to support contracted service lines to include mail, print (MFD troubleshooting and maintenance), hospitality. Pick up and deliver copy jobs, faxes, and packages. Assume accountability for all support functions for assigned floor(s)

Job Description

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Delivery and pick up USPS and accountable mail (Fed Ex, UPS, DHL, messenger and other incoming packages throughout floors to and from mailroom-Deliver print work as needed
• Create FedEx shipment labels for Domestic and international destinations
• Process all outgoing USPS and accountable mail
• Keep inventory of all supplies in mail areas-includes USPS and accountable mail
• Open, scan and email all incoming mail to recipients
• Assist and notify end users of mail and shipping protocols
• Audit and update mail lists as needed
• Retrieve and email monthly client accounting statements
• Complete research of unidentified mail received
• Log all incoming accountable mail in tracking software
• Process client checks received using established guidelines
• Complete large volume mailing projects as required
• Support confidential document shredding in accordance with stated policy
• Assist other OSA’s as needed to meet demand
• Work overtime as needed to assist with special projects
• All duties as assigned
• Must assist in supporting all service lines in addition to primary role

JOB REQUIREMENTS & QUALIFICATIONS:

• Able to lift 50-75 lbs.   
• Knowledge of mail tracking software a plus           
• High school diploma or equivalent (GED)
• Copier/fax/FedEx/postage machine knowledge
• Basic computer skills a must (Word, Excel, Outlook)

                                                                                                       

SPECIAL SKILLS:

• Ability to multi-task and prioritize             
• Good interpersonal skills
• Exceptional customer service skills
• Exceptional verbal and written communication skills           
• Exceptional organizational skills              
• Ability to work independently with minimal supervision                       
• Admirable punctuality/attendance record

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minim