Mailroom Workplace Services Associate

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Under general supervision, the workplace Service Associate supports daily office operations by receiving, sorting, delivering, and processing mail and packages within a corporate office setting. This role ensures timely and accurate distribution of materials, maintains organized Mailroom functions, and provides dependable service to employees and visitors. This role also provides backup support for select facilities operations as needed.

Education and Experience

• High school diploma or GED 

• 1+ year of related experience, or equivalent combination of education and experience 

• Basic computer skills, including email, scanning, and tracking systems 

• Strong attention to detail, organization, and reliability 

• Professional communication and customer service skills 

• Ability to follow written procedures and safety guidelines 

Key Responsibilities 

• Mail & Package Processing 

• Receive, sort, and deliver incoming mail and courier packages to departments and individuals 

• Prepare outgoing mail, including USPS, FedEx, UPS, and overnight shipments. 

• Log and track incoming packages, accountable mail, checks, and confidential documents using designated systems. 

• Prioritize and handle time‑sensitive and confidential materials according to company procedures 

Mailroom Operations 

• Keep the mailroom clean, organized, and stocked with necessary supplies 

• Safely operate mailroom equipment, including postage meters, WTS equipment, label printers, carts, and dollies. 

• Complete interoffice mail deliveries and pickups on scheduled routes and timelines, including shipments to other Ingram Micro locations. 

• Maintain and follow a documented process to track all incoming checks.  

• Update and maintain Mailroom and Facilities shared drive folders so files remain organized and current 

• Coordinate with Trade Compliance to ensure all hazardous material shipments (e.g., batteries, equipment) comply with company and regulatory requirements and maintain accurate shipment records. 

• Support with periodic parking audits for the Irvine office parking account 

Customer Service & Communication 

• Provide responsive and professional customer service to employees regarding mail inquiries and delivery needs. 

• Communicate any delivery issues, delays, or special handling requirements to internal teams. 

• Coordinate with carriers for pickups, tracking requests, lost package investigations, or special shipments

Confidentiality & Compliance 

• Handle confidential and sensitive materials in accordance with company policies and security procedures. 

• Follow all mail handling, safety, and compliance guidelines. 

• Maintain accurate documentation to support audits and internal reviews. 

Competencies 

• Dependable and punctual 
• Strong organizational and time‑management skills 
• Customer‑focused and service‑oriented 
• Accuracy and attention to detail 
• Ability to work in a fast‑paced, team‑oriented environment 

PHYSICAL DEMANDS

• This is an on‑site, active role requiring standing and walking for most of the workday 
• Ability to perform repetitive tasks such as sorting, scanning, and labeling 
• Ability to safely push/pull mail carts and move packages 
• May lift and carry up to 50 lbs in accordance with safety guidelines 
• Must be able to meet scheduled work hours and deadlines