Mailroom Clerk

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Mailroom Clerk- JLL

What this job involves:

As a Mailroom Clerk at JLL, you'll play a vital role in supporting mailroom operations for our client, ensuring smooth communication and package distribution across their organization. This client-facing position requires exceptional customer service skills as you interact daily with employees, vendors, and guests. You'll manage the complete lifecycle of mail and packages—from receiving and sorting incoming items to preparing and dispatching outgoing shipments. Working collaboratively within the facility management team, you'll maintain an organized, efficient mailroom environment while also supporting office supply management and vendor coordination. At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and in this role, you'll be essential to keeping operations running seamlessly. Reporting to the Mailroom Manager, you'll have opportunities to develop your skills while contributing to a workplace culture that values collaboration and excellence.

What your day-to-day will look like:

• Sort incoming mail and packages by destination and type, then distribute items to various departments using an automated tracking and management system

• Prepare outgoing mail and packages, including folding, sealing envelopes, creating shipment labels, performing quality checks, and preparing bulk mail reports

• Track, trace, and resolve mail delivery problems with USPS and express carriers to ensure timely resolution

• Order and maintain inventory of office supplies, equipment, and cleaning materials, and verify invoices for accuracy

• Organize and maintain a clean, efficient mailroom environment that supports smooth daily operations

• Dispatch work orders to vendors when needed and work collaboratively with the facility management team

• Anticipate and respond to client needs and concerns with exceptional customer service, identifying potential risks and escalating issues to prevent disruptions

• Additional job duties, as requested

Required qualifications:

• High school diploma or GED

• At least two years of related mailroom, distribution, or administrative experience

• Valid driver's license and reliable transportation for trips to the post office

• Ability to lift up to 50 pounds regularly and meet the physical demands of the role

• Strong customer service skills with the ability to greet and assist employees, clients, vendors, and guests courteously

• Proficiency with Microsoft Office (Word, Outlook, Excel) and ability to use simple computer programs and phone systems

• Excellent problem-solving abilities and sound decision-making skills under time pressures

Preferred qualifications:

• Experience using automated mail tracking and management systems

• Familiarity with USPS regulations and express carrier procedures

• Background in facility management or corporate mailroom environments

• Proven ability to manage vendor relationships and coordinate work orders efficiently

Schedule: M-F 8:30AM - 5:30 PM

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

50,300.00 – 52,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may i