Sr. Manager, Business Analysis

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

At Sallie Mae, we’re on a mission to make it easier for families to plan, save, and pay for education. As a Business Analytics Sr. Manager, you will play a pivotal role in safeguarding the financial health of Sallie Mae by leveraging your expertise to focus on our Collections Contact Strategy In this role, you’ll be responsible for determining and evaluating the best way to reach our customers who may be struggling with their payments. You will partner with cross-functional teams to design and implement strategies to help mitigate losses across all areas of collections. 

This position is ideal for a results-driven leader who thrives in a collaborative, innovative environment where your insights are valued, your curiosity is encouraged, and your ability to solve complex problems is rewarded. 

What You'll Do
In this role, you’ll join the Loss Forecast & Collections Strategy team—a critical driver of how Sallie Mae makes key decisions for its customers. You’ll play a pivotal role in understanding key drivers of Sallie Mae’s losses and then helping to craft analytical framework and collections strategies that will shape how Sallie Mae navigates credit loss challenges, supports its customers, and remains resilient in a rapidly changing market.   

You’ll apply your core strengths in Analytical Problem-Solving, Strategic Thinking, and Communication to: 

• Conduct in-depth analysis of credit performance across the portfolio, identifying key drivers of delinquency, default and loss trends
• Support and augment the Loss attribution analytical framework, ensuring timely and accurate identification of factors contributing to credit performance variance
• Monitor and analyze macroeconomic trends, portfolio dynamics, and external factors to understand any changes that need to be made with how we connect with our customers to help them get back on their feet  
• Develop and maintain advanced analytical tools and monitoring that help to understand the effectiveness of different contact strategies for our customers. Assess impact on customer engagement, collections performance, and ultimate loss outcome
• Collaborate across teams—including Operations, Finance, Risk, and Business Strategy—to ensure alignment with broader organizational goals. 
• Provide regular reporting and thought leadership to executive stakeholders, offering clear insights and recommendations for action. 
• Identify emerging risks and opportunities, using your expertise to proactively guide decision-making. 

What You’ll Bring: 

• An understanding of credit risk, portfolio dynamics, and collections treatment strategies 
• Advanced analytical skills and proficiency with tools such as SQL, Python, R, or similar platforms to manipulate and interpret complex datasets. 
• Strong business acumen and the ability to connect data-driven insights with strategic business objectives. 
• Exceptional communication skills to influence stakeholders and present complex concepts in a clear, compelling manner. 
• A proven track record of leading initiatives that drive measurable business impact. 

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