Advancement Technology Specialist

Job Summary/Basic Function:

The Advancement Technology Specialist provides hands-on IT support for the Boise State University Foundation, contributing to the maintenance and accessibility of its technical ecosystem, including the primary CRM system of record and cloud-based tools and APIs. The role supports end users, maintains hardware and software inventory, assists with access management across platforms and systems, supports cloud-based reporting and data pipeline operations, and assists with data management, reporting, and quality control. Additionally, the Advancement Technology Specialist builds and maintains effective working relationships with internal and external stakeholders, fostering a collaborative and service-oriented environment.

Department Overview:

A nonprofit Idaho organization, the Boise State University Foundation was established in 1964 for the benefit of Boise State University. We work to secure philanthropic support for the university by developing and nurturing relationships with our alumni and friends and stewarding gifts made to support Boise State. The Foundation works closely with university leadership, the Boise State University Alumni Association, and the Bronco Athletic Association.

Mission: To build a greater Boise State University, we provide fundraising leadership and service across the university and partner with donors and alumni to inspire private support.

Core Values:

• Purpose Driven
• Relentless Excellence
• Responsible
• Collaborative

Level Scope:

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

Essential Functions:

60% of the time the Advancement Technology Specialist must: 

• Provide appropriate resources and access for data acquisition, integrity, and movement across systems to ensure seamless operations.
• Provide technical support for Foundation technology to manage daily operations.
• Ensure integrity of data integration and movement across Foundation systems and software modules to facilitate seamless operations.
• Troubleshoot and resolve software and hardware issues, including local desktop/laptop support and audio-visual systems. Identify when issues fall within the scope of the Foundation or require additional assistance by OIT.
• Maintain Foundation hardware and software inventory, manage inventory control on all Foundation hardware and equipment.
• Research and recommend new tools, process improvements, or integrations by exploring system-wide impacts, working with functional users to define current and future needs with consideration to Foundation budget.
• Support technical project initiatives including implementation of new functionality, new tools, and process improvement.
• Assess requests for access to the technical ecosystem, including the CRM (currently
  Blackbaud Raiser’s Edge); evaluate and assign security roles and permissions. Conduct security audits; perform periodic testing on security profiles.
• Assist Advancement Systems Team with imports, complex queries, exports, custom reports, and Quality Control to maintain and improve database health.
• Build and maintain relationships with Foundation colleagues to improve report service delivery and database functionality.

35% of the time the Advancement Technology Specialist must:

• Maintain accurate documentation of systems, processes, computer/equipment inventory, and generate reports as needed.
• Provide assistance and advice to clients in the effective use of applications and IT systems; instruct users on the importance of maintaining the security, confidentiality, integrity, and availability of Foundation constituent and giving information.
• Work with Senior Software Developer & Cloud Solutions Architect to understand current processes for dashboards, including reading and interpreting code and cloud architecture across common programming languages and platforms (currently Python and AWS).
• Support maintenance of licenses across all Foundation hardware and software.

5% of the time the Advancement Technology Specialist must:

• Perform other duties as assigned. 

Knowledge, Skills, Abilities:

• Demonstrated attention to detail in managing large datasets and maintaining d