Director, Member Engagement - Clinical Pastoral Education (ACPE)

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Description

ACPE is seeking an exceptional Director of Member Engagement to join its national staff as a key member of the team. This individual will play a vital role in enhancing the collective membership experience by overseeing the cultivation of the professional community and increasing the general sense of well-being and belonging for all members.

 

The successful candidate will manage the coordination and execution of member engagement opportunities, e.g., Communities of Practice (COP), geographically-based gatherings (“Hubs”), annual events, etc. They will also support professional member processes including accreditation and certification. The Director of Member Engagement will contribute to ACPE workforce pipeline initiatives by helping to devise and implement member recruitment and retention strategies for the association.

 

KEY RESPONSIBILITIES:

 

Membership Engagement including Recruitment and Retention –

• Build, strengthen, and maintain relationships throughout ACPE membership in order to create a sense of ‘professional home’ and belonging for all in accordance with ACPE’s Code of Ethics and commitment to being an anti-bias association.
• Partner with Professional Well-being Committee to ensure appropriate levels of professional support for all members.
• Create and manage a small team of Member Engagement Specialists to assist with relationship management, CoPs, geographical gatherings, etc.
• Collaborate with ACPE Staff and designated committees to plan and execute annual, educational, and special member events; and ensure the proper recording of all pertinent data points for each member engagement activity (including COPs).
• Partner with the Executive Director, Board of Directors, staff, and key members to devise and implement a data-driven member engagement, retention, and recruitment strategy.
• Collaborate with Finance Staff to support timely dues payments/renewals.Work with the Fundraising Staff to attract and secure new/elevated member benefits.

Hubs and Communities of Practice (CoPs) –

• Serve as Staff Liaison to Professional Well-Being (PWB) Committee to help ensure its duties and main objectives are continually met in response to ACPE’s strategic planning.
• Oversee the development of geographically-based Hubs and the management of CoPs to make certain there is optimal alignment with the ACPE mission, strategic objectives, and fiscal responsibilities at all times. This includes recommendations to establish, consolidate, and/or dissolve either entity, when necessary.
• Partner with ACPE staff colleagues to: Review/revise, when necessary, the administrative infrastructure for hubs and CoPsActively manage the consistent provision of top-tier support from the national officeDevelop and implement communications plan; and oversee coordination ofHub/CoP quarterly reports to ACPE Board of Directors.

Partner with ACPE staff colleagues to:

• Review/revise, when necessary, the administrative infrastructure for CoPsActively manage the consistent provision of top-tier support from the national office
• Develop and implement CoP communications plan; and oversee coordination of CoP quarterly reports to ACPE Board of Directors.

Professional Development and Member Processes -

• Collaborate with Professional Well-Being Committee in managing peer reviews, including issuing reminders; tracking, reviewing, and approving submissions; and analyzing reviews for trends that may require elevated attention.
• Liaise with ACPE Commissions (i.e. Professional Ethics) and other consultative resources as required to fully address complaints.
• Liaise with education program staff and members in support of ACPE processes including accreditation, certification, and professional development.
• Partner with assigned committees and staff to quickly resolve member issues and ensure timely responses to all inquiries.

Other Duties - As assigned by Executive Director.

 

Competencies:

• Familiarity with the needs, hopes, and resources of educators, spiritual care practitioners, and therapists.
• Strong relationship cultivation skills with commitment to a high level of customer service.
• Excellent oral and written communication skills to interact effectively with members and customers outside the organization.
• Demonstrate problem-solving skills and ability to anticipate needs, determine priorities, and meet deadlines consistently.
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