Director, Student Financial Services

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Benefits of Being a Lindenwood Employee:

• Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.   
• Professional development opportunities through the Lindenwood Learning Academy.

JOB TITLE SUMMARY

Job Title: Director, Student Financial Services

Division: Enrollment and Marketing

Evaluation Group: Staff Administrator             

FLSA Status: Exempt

Reports To: Associate Vice President, Student Financial Services

Positions Supervised: Online Financial Aid Advisor; Financial Aid Advisor; Financial Aid Team Lead

Job Summary

The director for student financial services (SFS) is responsible for planning, organizing, and supervising of all SFS functions. This position administers federal, state, and institutional financial aid funds and services; oversees standard financial aid duties, such as verification, loan processing, professional judgment decisions, and satisfactory academic progress monitoring; and assures adherence to all compliance regulations. The director also oversees some facets of student accounts. 

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Develops and executes departmental vision that addresses student financial concerns, as well as emphasizes and promotes retention and graduation rates
• Implements new policies and procedures related to external and internal regulations and rule changes, ensuring staff are trained accordingly
• Adheres to the net tuition revenue budget by ensuring strategic utilization of institutional funds
• Establishes and maintains the student information system in order to automate and streamline SFS processes and communications
• Reviews and updates the Electronic Application for Approval to Participate in Federal Student Financial Aid Programs (E-APP) and Eligibility and Certification Approval Report (ECAR) as necessary for institutional participation in Title IV funds
• Establishes criteria for clearing students financially for check-in processes
• Monitors student accounts receivables to ensure timely collection from current students
• Updates and monitors the financial aid web page for changes and/or updates
• Works with members of the University community on items of compliance, federal and state regulations, and NCAA Division I regulations
• Coordinates student communications with the Bursar’s Office, Admissions, Student Accounts, and other student services offices
• Ensures timely and accurate aid awarding, disbursement, and reconciliation

Leadership and Strategic Thinking

• Establishes long- and short-term strategic goals based on assessment data and ensures standards for the department and its field are met or exceeded
• Adapts and modifies leadership based on new information and/or data; works to set and unite people on the new direction
• Utilizes e