Associate, Platform Engineer

About this role

BlackRock is a global investment management corporation, renowned for its expertise in providing innovative financial solutions to clients worldwide. With a commitment to technological advancement and operational excellence, BlackRock continually seeks talented individuals to join its dynamic teams.

BlackRock is one of the world’s preeminent asset management firms and an outstanding provider of global investment management, risk management and advisory services to institutional, intermediary, and individual investors around the world.

BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches sought at maximizing outperformance to highly efficient indexing strategies crafted to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds, and other pooled investment vehicles. BlackRock is global but close-knit team of individuals who share a common goal of providing the very best possible level of support to our business partners and customers. From the top of the firm down, we embrace the diversity of values, identities and ideas brought by our employees. We are serious about our people and offer Flexible Time Off, collaborative working spaces and several other benefits.

You can work with us at one of top FinTech companies. We sell our Aladdin platform to over 200 of the top global corporations, in total managing about quarter of all the world’s money under management.

Team Overview

The Service Management group within Mission Control is a global team, responsible for running the Incident, Problem and change Management processes ensuring the stability of the Aladdin platform while supporting a fast pace of innovation for BlackRock and our external clients.

Collaborating with skilled professionals across the globe and managing a broad range of technologies and applications, the department delivers service quality and excellence through teamwork, collaboration, innovating operational processes, and being part of the One BlackRock culture.

This is an exciting time to join as the team is growing with investment into people and new tooling including Service Now.

Role

Problem Management at BlackRock is the process which aims to manage the lifecycle of underlying problems. This is achieved by identifying root cause and coordinating workarounds, enhancements, and changes to prevent recurrence.

This includes governance and oversight of incident data which is used by multiple stakeholders and management of problem and follow-up tasks

This requires both reactive and proactive procedures which include data driven analysis, identification and remediation of reoccurring incidents and the discovery of problems

An individual selected for this position will be responsible for leading some of the most critically important production problems for Blackrock and external Aladdin clients. An individual in this role will have the opportunity to build relationships with Business and Technology teams across the globe through exposure to financial market workflows, applications, and technologies both crafted and adopted by BlackRock.

As a Problem Manager at BlackRock, you will play a crucial role in ensuring the stability and reliability of our Aladdin software and infrastructure. You will be responsible for identifying, analyzing, and resolving complex problems that may impact the performance or availability of our platform.

Key Responsibilities:

Problem Identification - Proactively identify and prioritize potential issues within the Aladdin software and infrastructure environment.

Root Cause Analysis - Conduct thorough investigations to determine the underlying causes of incidents and problems, leveraging various diagnostic tools and methodologies.

Task Management Administering - Governing the incident and problem follow-up task process, ensuring enhancements & changes are implemented to prevent reoccurrence of incidents

Collaboration - Work closely with cross-functional teams, including product owners, product managers, client and business stakeholders, to address and resolve problems in a timely manner.

Documentation - Maintain accurate records of incidents, problems, and resolutions in accordance with established processes and procedures.

Reporting - Create and publish reports using the latest technology including PowerBi and Service Now

Continuous Improvement - Drive continuous improvement initiatives to enhance t