Senior IT User Care Specialist (all genders)

Company Description

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

Job Description

We are expanding our team and looking for a (Senior) IT Support Specialist - User Care Services.

Are you looking for the opportunity to use your IT and communication skills in a fun work environment?

Bring your experience along with your positive attitude to our User Care Services team. As an IT Support Specialist, you will be responsible for internal support of our C-level management and our users. We'll rely on your phenomenal customer service, your business communication skills, dedication to teamwork, and knowledge of current software and hardware technologies to keep our team successful. You will provide support, assist with technology projects, and perform day-to-day responsibilities of making sure both our end users are well taken care.

Essential Duties and Responsibilities:

• Ability to understand, troubleshoot and solve technology challenges with effective decision-making and problem-solving.
• Ability to explain technical issues in non-technical terms to end users.
• Create, update, and maintain documentation for all end-user and business office-related technologies.
• Perform various support functions for local and remote users and locations and maintain detailed service/maintenance records using ticketing and inventory systems
• Set up, monitor, and support technologies including laptops, printers, and Audio/Visual (A/V) equipment
• Alternate between working individually and collaborating on IT-related issues with Level 3 IT Support.
• Maintain knowledge of company security and technology policies and monitor and promote compliance
• Maintain good attendance and punctuality
• Other duties as assigned

Qualifications

• Technical or bachelor’s degree or equivalent work or experience in a related field.
• Two or more years experience including utilization of industry-standard ticketing and tech support system, installation, configuration and troubleshooting of various business-related applications, printer and copier configuration and maintenance, iPhone, iPad and Android support, A/V and conference room technology installation and support, and wired/wireless network configuration and problem-solving.
• Good social skills and the ability to patiently and consistently interact with people at all levels of the organization in a support and training role.
• Professional experience with current Windows OS, Apple OS.  Linux OS is a plus.
• Microsoft Office 365, Active Directory, Windows and MacOS administration required.
• Confluence/JIRA/SharePoint or PowerShell experience preferred.
• Ability to work calmly and efficiently in potentially adverse conditions including tight deadlines and pressure to solve problems quickly.
• Could be necessary to lift up to 25 ~ 30 Kg of computer equipment.
• Attendance at the office 4 days per week is mandatory.

Additional Information

With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely or face-to-face at the office.

Our benefits:
🐾 20% discount in our zooplus shop
📖 Internal and external training
🎈 Team events
✈️ 28 Annual Vacation Days
🩺 Private Medical Health Insurance
⏰ Hybrid working model (up to 60% remote)

Want to know more? Learn more about who we are and what we do and visit our LinkedIn company profile.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.