MDM Customer (STEP) Supervisor

Position Title:  MDM Customer (STEP) Supervisor

Salary: $75,000 - $80,000 / year

Other Forms of Compensation:  Yearly Bonus

Location: Minneapolis, MN 

Schedule: Monday - Friday (Hybrid schedule)

 

Let’s talk about Canteen One!  We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.
 
Let’s talk about Perks!
At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry – One block from light rail transit– Dress for your Day – Canteen Avenue C (market) & Foodsby food delivery –  Sporting event tickets frequently raffled off – Paid time off to volunteer for corporate sponsored events – Wellness programs … you get the idea!
 
Let’s talk about Opportunity!
As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you’ll fit right in!
 
Canteen One offers a variety of career opportunities, including:

• Customer Service
• Accounts Receivable / Consolidation Services
• Finance / Accounting
• Client & Account Management
• Vendor Relations / Operations
• Information Technology

great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company.  We know the next big idea can come from anyone.  We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

The MDM Customer (STEP) Supervisor supports Canteen’s enterprise-wide data setup, across multiple software platforms. This position works with processes, improvements, and escalations with data setup and/or integrations. In addition, the position supervises Associates who direct and oversee efforts to structure, cleanse, monitor, and analyze master data across Canteen and key back-office systems (ERP, CRM, etc.). 

Essential Duties & Responsibilities

•    Ensures master data integrity in key systems and maintains the processes to support the data quality.
•    Develops and documents processes with other functional data owners to support ongoing maintenance and data integrity.
•    Defines and implements data strategy, policies, controls, and programs to ensure the enterprise data is accurate, complete, secure, and reliable.
•    Tracks, reviews, and reports on all requests: quantity, speed of completion, and follow up. 
•    Handles escalated issues and provides daily direction, coaching, and training to the team.
•    Manages ongoing support for STEP within the MDM and Data Management team.
•    Manages reports and data integrity issues for the team to resolve.
•    Manages ongoing initiatives to define, cleanse, and integrate master data sets across the organizations.
•    Identifies areas for data quality improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies.

Qualifications

•    High school diploma or G.E.D. required.
•    Without a bachelor’s degree, three years of business experience in data management or data administ