Sr. Product Manager, Customer Onboarding

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The Connected Living team is driving a key transformation at Comcast - to make the Xfinity app the way our 30 million+ customers interact with Xfinity. The Xfinity app is the digital destination for our customers to enjoy the power of our products and experience effortless service and support. The Connected Living team develops and manages the Xfinity app as part of our mission to deliver a powerful and simple connectivity experience. The Senior Product Manager, Customer Onboarding will report to the Sr. Director, Customer Onboarding and deliver key Xfinity app Commerce experiences that enable customers to seamlessly grow their relationship with Xfinity.

We are seeking a Senior Product Manager for our Customer Onboarding team. You will manage product portfolios and roadmaps, ensuring high-value solutions. Collaborate with engineers, designers, and directors to integrate business needs and customer insights into the features you build. Customer Onboarding focuses on bringing customers into the Xfinity app, providing an engaging first-time user experience and helping set up home internet and devices.

Job Description

CORE RESPONSIBILITIES:

Strategic Technical Insight – Understand business needs, grasp technical limits to enhance customer experience. Solve pain points while aligning with business objectives. Perform competitive analysis and conduct market research.

Roadmap Development and Alignment – Build, prioritize, and align the product roadmap, ensuring consistent value delivery that meets customer and leadership expectations.

Daily Collaboration and Execution – Interface with teams to gather requirements, write user stories, and manage sprints in Jira. Ensure successful execution and release. Mobile app product management experience is a plus. Working knowledge of Agile methodology in a dynamic working environment.

Technical Fluency – Collaborate with engineers to understand technical details and their impact on customer experience. Make quick, informed decisions and prioritize strong relationships with engineering teams.

Operational Excellence – Set product success criteria and lead grooming/refinement sessions to guide product direction and prioritize features based on value. Use independent judgment and discretion for important decisions.

Collaborative Flexibility – Strong collaboration skills are essential to work closely with designers and engineers to develop optimal solutions. Flexibility to adapt and change plans is crucial for achieving the best outcomes.

Proven Product Management – Experienced in software development, Jira, user stories, and data-driven decisions.

Feature Ownership and Leadership – Represent your features to senior leadership, lead discussions, and explain the vision, development, and processes. Actively embrace a leadership role.

PREFERRED QUALIFICATIONS:

• Bachelor's degree
• 5+ years in product management
• Agile methodology knowledge
• Proven software development experience
• Mobile app experience; design/engineering a plus
• Data-driven decision-making
• Competitive analysis and market research experience
• Successful track record with high-impact products
• Excellent communication skills
• Experience with new product initiatives and platform integration
• Commitment to inclusion, diversity, and ethics

EMPLOYEES AT ALL LEVELS ARE EXPECTED TO

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stu