Primary Details

Time Type: Full time

Worker Type: Employee

Senior Claims Specialist Construction Liability

• Location: USA –New York NY, Atlanta GA, Boston MA and Chicago, ILL

• Work Arrangement: Hybrid 

• The salary range for this role is:  $ 112,000--210,000

The Opportunity

Manages the complete investigation, evaluation and resolution of assigned portfolio of claims emanating from Construction Auto Liability and General Liability claims, including high‑severity bodily injury, catastrophic loss, and multi‑party construction defect matters. Engages, directs and manages external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants across highly complex portfolio of matters.

Primary Responsibilities

Manage a diverse portfolio exclusively of high severity claims which includes conducting fact, liability and loss investigations and interpreting insurance contracts in an effective and efficient manner
•Evaluate and negotiate the resolution of assigned claims in a timely manner, within appropriate authority and in accordance with applicable laws, regulations, statutes, best practices and Department of Insurance (DOI) compliance
•Drive the highest level of customer care, responsiveness, and satisfaction when managing assigned claims to deliver superior claim outcomes
•Collaborate with outside representative counsel to formulate litigation strategy ensuring achievement of desired outcome and effective litigation management strategies
•Directs and manage external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants.
•Oversee projects and planning surrounding departmental initiatives to achieve strategic objectives
•Analyze, develop and determine appropriate case reserves on all assigned claim files and recommend changes where necessary to ensure actuarial accuracy
•Advise on specific Construction areas of specialization and coordinates efforts to disseminate information and guide learning and thought leadership in those areas; serve as the subject matter expert
•Represent QBE by participating in and attending industry seminars or authoring articles pertaining to Construction subjects
•Collaborate with Underwriters to identify, understand and address novel or complex risks to appropriately price and negotiate terms including participation in sales calls and requests for proposals (RFPs)
•Manage relationships with external vendors to deliver accurate, timely, and cost effective solutions.
•Take ownership for personal development and career planning, and development of required skills, tools, techniques, and technology to continually add value to the organization.
•Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 8 years relevant experience

Preferred Competencies/Skills

Generate original, innovative solutions to difficult or unusual situations
•Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim
•Financial and business acumen and awareness of financial responsibility
•Quickly change direction when working on multiple projects or issues
•Properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures
•Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
•Assume a methodical approach to a given situation and develop a systematic procedure as a response
•Develop effective negotiation strategies and prepare a plan of action
•Build and capitalize on beneficial internal and external relationships including competitors
•Actively contributes towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice
•Build and establish constructive and cooperative working relationships and open lines of communication
•Utilize effective communication skills to influence and persuade decision makers
•Manage a diverse and extensive portfolio of Construction liability claims with varying levels of complexity and activity.
•Collaborate with internal resources to resolve difficult claims situations and drive resolution opportunities with internal and external