Senior Technical Writer- Client Connector

Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

Location: San Jose, California (remote candidates may apply, US-Pacific time zone working hours are required)

Due to the nature of the work, US citizenship is required.

We work in a fast paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrive on being the first to solve problems. We are always looking to hire highly passionate, collaborative, and humble people that want to make a difference.

A Senior Technical Writer works with development and product managers, engineers, technical trainers, and other technical writers to craft and refine technical documentation, such as engaging and effective online help articles, inline help videos, release notes, and on-screen text.

To do this you will build strong working relationships with the cross-functional product development areas of the company. You must have a hands-on approach to the technology and to the products being documented. You will help enhance and expand the current documentation to provide a variety of learning tools for our customers.

Responsibilities

• Translate technical information into clear, concise, and effective documentation for both technical and non-technical audiences.
• Deliver post-sales content for online documentation (i.e., help articles, release notes, etc.) as well as provide UI text (i.e., UI tooltips, labels, error messages, etc.) for use by our UX and Engineering teams.
• Integrate graphics and illustrations to improve the quality and usability of the documentation.
• Work cross-functionally with SMEs in the Engineering, Field Support, Sales, Training, and Product Marketing groups.
• Lead and mentor other technical writers on the team, and assist with documentation project scheduling and management.
• Assist in defining standards, style, and terminology.

Qualifications

Required Skills & Experience

Location: San Jose, California (remote candidates may apply, US-Pacific time zone working hours are required)

Due to the nature of the work, US citizenship is required.

• 5+ years of experience in technical writing.
• Bachelor’s degree in technical writing, communications, or a related field (i.e., technical writing/communications certifications are also acceptable).
• Excellent oral, written, analytic, and organizational skills.
• Detail orientated, and able to think and write in context with the target audience.
• Ability to mentor and influence without authority.
• Self-motivated and effective in a fluid environment.
• Experience writing REST API documentation.
• Hands-on experience with OpenAPI Specification (Swagger) and JSON.
• Hands-on experience with JIRA and/or Confluence.
• Must possess creativity and a sense of humor.
• Able to work independently and as part of a team.

Desired Skills & Experience

• Experience in writing online help and knowledge base articles.
• Experience working in an Agile environment.
• Experience in network and/or cloud security.
• Experience with web-based or mobile products.
• Hands-on experience with HTML5/CSS.

Additional Information

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-rela