Business Analyist III

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB

The purpose of the Business Analyst III (BA III) is to support business and IT teams in implementing scalable, technically sound technology solutions that align with ICW’s strategic goals. The BA III plays a dual role—combining strong analytical and domain expertise with hands-on technical capability to drive the design, documentation, and delivery of technology solutions.

This role requires fluency in modern systems analysis practices, data analysis, and collaboration with developers and Quality Assurance (QA) teams to define and validate technical requirements. The BA III works within cross-functional PODs to ensure the architectural integrity and business alignment of technology solutions, particularly those that involve API development, data modeling, and insurance systems integration.

The BA III demonstrates ownership, accountability, and continuous improvement in the way they elicit, manage, and deliver technical requirements, and is expected to either possess or rapidly build insurance industry fluency to effectively contextualize business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Partner with business leaders to align IT initiatives with business strategy.

• Partners with business and engineering stakeholders to elicit, analyze, and translate business needs into well-defined technical and integration requirements.

• Participates in Agile ceremonies as part of a SAFe Agile Release Train, including PI Planning, sprint planning, and backlog grooming.

• Supports QA and DevOps teams by contributing to test plans, helping define validation criteria, and ensuring requirements traceability.

• Develops user stories, process flows, system diagrams, and documentation to guide developers and ensure long-term maintainability of delivered features.

• Conducts or supports user acceptance testing, including test case development and coordination with business users.

• Identifies process inefficiencies and proposes system or workflow improvements that drive operational efficiency and system reusability.

• Builds or enhances understanding of insurance products, workflows, and regulations (e.g., claims, underwriting, policy administration) to support solution design.

Program specific job duties as applicable.

• Creates and maintains API specifications, payload definitions, endpoint documentation, and data mappings using tools such as Swagger, Postman, or Confluence.

• Writes and executes SQL queries to validate data mappings, support integration testing, and troubleshooting complex issues across systems.

• Collaborates with engineers to review API behavior, perform logic inspections, and ensure solution alignment with ICW’s architecture runway and standards.

SUPERVISORY RESPONISBILITIES

This role does not have supervisory responsibilities.

EDUCATION AND SKILLS

• Bachelor's degree reqiured in Computer Science, Information Systems, Engineering or related technical discipline.   

• Minimum 5 years of combined experience in systems analysis, business analysis, or solution delivery roles with a strong technical orientation required.

• Prior experience in Agile/Scrum or SAFe Agile environments is preferred.

Program Specific Requirements as applicable:

• Demonstrated experience working with REST APIs, data integration projects, an