Customer Service Specialist

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Customer Service Specialist
Location: Madrid, Spain
Schedule: Full-time | Hybrid (3 days on-site, 2 remote)

About the Role

Are you passionate about delivering exceptional customer experiences? Do you thrive in dynamic environments where no two days are the same? Join our close-knit and high-performing Customer Service team in Madrid, where collaboration, agility, and a touch of verbal wit are part of the daily rhythm.

As a Customer Service Specialist, you’ll play a key role in supporting our Iberia operations, ensuring smooth order processing, resolving customer inquiries, and maintaining compliance with pharmaceutical regulations. You’ll be joining a team that values personality, adaptability, and a proactive mindset.

Key Responsibilities

• Manage customer orders via ERP and CRM systems with accuracy and timeliness

• Respond to inquiries regarding products, pricing, availability, and order status

• Provide real-time updates and resolve delivery issues

• Handle complaints and escalate when necessary

• Maintain documentation and ensure regulatory compliance

• Support product launches, promotions, and sales initiatives

• Collaborate with internal stakeholders to deliver fast, customer-facing solutions

• Analyze feedback and contribute to service improvements

• Participate in cross-training and capability building within the team

What We’re Looking For

• 1–3 years of experience in Customer Service

• Fluent in Spanish and English

• Strong communication and problem-solving skills

• High adaptability and learning agility

• Ability to work under pressure and manage multiple tasks simultaneously

• Team-oriented with a customer-first mindset

• Experience in B2B, Order-to-Cash, or logistics

• Background in environments like Teleperformance or Concentrix

• Familiarity with stakeholder management

• Based in Madrid

What we Offer

• Join Galderma and begin your journey with a global dermatology leader, renowned for its premium science-based portfolio design to meet the needs of every skin type.

• Be part of a solid, welcoming team that feels like family

• Opportunity to grow within the company, doors open to new roles

• Exposure to international operations and cross-functional collaboration

• A dynamic work environment where your voice and ideas matter

Next Steps

If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the Talent Acquisition Partner. The next step is a virtual conversation with the hiring manager, followed up by a final interview round.

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.