AM Server (Saturday/Sunday)

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Restaurant Server (RS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the food service venues of the hotel. The Server sets-up, services, and breaks-down the food and beverage areas where they are assigned ensuring a high level of quality, consistency and service.

Job Description

ESSENTIAL DUTIES & RESPONSIBILITIES

Guest Service & Hospitality

• Warmly greet and acknowledge guests in a timely and professional manner.
• Create a welcoming dining experience from the guest's arrival through departure.
• Introduce yourself and provide knowledgeable guidance regarding menu selections.
• Anticipate guest needs and provide attentive service without requiring guests to repeatedly request assistance.
• Check back with guests after food and beverages are delivered to ensure satisfaction.
• Respond promptly and professionally to guest questions, concerns, and special requests.
• Immediately communicate guest concerns or service recovery opportunities to a supervisor or manager.
• Thank guests genuinely and invite them to return.
• Maintain professional and positive communication with guests and team members at all times.

FOOD & BEVERAGE SERVICE

• Maintain thorough knowledge of restaurant menus, daily specials, ingredients, preparation methods, beverages, and available substitutions.
• Accurately take food and beverage orders and enter them into the hotel's point-of-sale system.
• Confirm order details, modifications, allergies, and special dietary requests when applicable.
• Communicate allergy or dietary concerns immediately and according to established food-safety procedures.
• Deliver food and beverages accurately, efficiently, and according to established service standards.
• Properly course meals and monitor timing between appetizers, entrées, desserts, and beverages.
• Maintain appropriate table maintenance throughout the dining experience.
• Clear used plates, glassware, and utensils promptly and professionally.
• Prepare and present guest checks accurately.
• Process cash, credit card, room charges, and other approved payment methods according to hotel procedures.
• Ensure all transactions, discounts, voids, and room charges are processed accurately.

SALES & REVENUE RESPONSIBILITIES

• Understand that every guest interaction is an opportunity to enhance the experience while supporting restaurant revenue.
• Suggestively sell appetizers, beverages, entrées, desserts, and other menu offerings when appropriate.
• Recommend menu items confidently based on guest preferences.
• Promote daily specials, featured beverages, and hotel food and beverage offerings.
• Maintain knowledge of current promotions and restaurant offerings.
• Accurately record all food and beverage sales through the POS system.
• Protect hotel revenue by ensuring every item served is properly entered and accounted for.

OPENING & CLOSING RESPONSIBILITIES

• Complete assigned opening and closing duties thoroughly and on time.
• Prepare restaurant sections prior to service.
• Ensure tables, chairs, menus, glassware, silverware, and service areas are clean and properly arranged.
• Stock server stations with necessary supplies before and throughout the shift.
• Complete assigned side work before leaving.
• Properly clean and reset tables for incoming guests.
• Maintain appropriate levels of silverware, gla