Program Officer Housing, Memphis

What We Do

With residents and partners, LISC forges resilient and inclusive communities of opportunity across America – great places to live, work, visit, do business and raise families.

 

Strategies We Pursue

• Equip talent in underinvested communities with the skills and credentials to compete successfully for quality income and wealth opportunities.
• Invest in businesses, housing and other community infrastructure to catalyze economic, health, safety and educational mobility for individuals and communities.
• Strengthen existing alliances while building new collaborations to increase our impact on the progress of people and places.
• Develop leadership and the capacity of partners to advance our work together.
• Drive local, regional, and national policy and system changes that foster broadly shared prosperity and well-being.

Since 1979, LISC and its affiliates have invested approximately $29.7 billion in businesses, affordable housing, health, educational mobility, community and recreational facilities, public safety, employment, and other projects that help to revitalize and stabilize underinvested communities. Headquartered in New York City, LISC’s reach spans the country from East coast to West coast in 38 markets with offices extending from Buffalo to San Francisco and in 2,400 rural counties across 49 states and Puerto Rico. Visit us at www.lisc.org

 

THE POSITION

The Program Officer, Housing is responsible for the day-to-day management of LISC Memphis’ Home Repair Program including the Memphis Homeowner Empowerment Loan Program (901HELP) and the upcoming Senior Emergency Grant Program. The Program Officer, Housing will work closely with the Executive Director on new housing programs and manage current housing initiatives. This position will also work closely with the Executive Director to vet potential lending opportunities for affordable housing projects in Memphis; analyze and underwrite deals and move deals through the LISC internal process. This team-oriented, detail driven person must have the capacity to simultaneously work on multiple tasks, set priorities for a challenging workload with great organization, initiative, attention to detail, and timely follow-through, as well as high standards for accuracy and efficiency.

The ideal candidate must demonstrate cultural competency working with diverse communities; a strong commitment to diversity, equity, inclusion and justice; and a proven record of shaping programs designed to positively impact community development. 

 

Responsibilities

 Home Repair Program Management:

• Work with LISC’s program partner to identify and approve potential candidates for the loan and grant programs.
• Lead community outreach efforts, develop partnerships in the community to spread awareness of the home repair loan program, attend outreach events which may include evening and weekend events.
• Oversee loan portfolio including loan delinquencies with program partner, portfolio analysis and internal reporting on the status of portfolio.
• Create invoices for reimbursement of costs incurred by LISC, review and process monthly invoices from partner partners.
• Work with program partner to ensure the following activities are completed per household applicant:
• Review and process complete application packets for each applicant, including program intake forms and support documents, homeowner loan agreements and final construction completion/sign-off forms in Salesforce.
• Collect demographic data related to the home repair applicants for reporting, analyze overall program performance and make recommendations for program improvements as appropriate.
• Field inquiries from residents about the home repair program
• Interface with program partners as well as homeowners, contractors, City of Memphis and other LISC staff during the intake, loan underwriting, and construction process to trouble-shoot issues that may arise.
• Produce weekly and monthly reports for funders and external stakeholders.
• Conduct annual monitoring review of program partners to ensure compliance with federal regulations. .
• Work with National LISC to update policies and procedure manuals, forms, process maps and other documents as required.
• Support additional program activities of the housing programs, as necessary and assigned.

 

Lending:

• Assist in the program design and implementation of an affordable housing strategy for LISC Memphis to increase opportunities for affordable housing production and preservation.
• Support the origination and underwriting process for LIS