Director, Warehouse Operations and Logistics

100 Utah Ave South San Francisco California, 94080,

Pay Range Minimum

$180,000.00

 

 

 

 

JOB SUMMARY

Provides oversight, leadership and achievement of results for Transportation, Warehouse, Outlet, and Retail Donation Centers (RDC) for Goodwill of the San Francisco Bay (GSFB) . Provides leadership and general management skills for both short and long-term success. Key responsibilities include operations, financial management, human resources, and Team Member training & development.

RESPONSIBILITIES

• Executes operational plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals in Transportation, Warehouse, Outlet, and Retail Donation Centers (RDC).
• Oversees daily operational efficiency throughout all departments.
• In partnership with other leaders, continually identifies and develops new business lines and opportunities for continued Revenue growth and Operating Income potential
• Drives process improvement and cost savings initiatives through evaluating current processes, identifying best practices, and developing plans to reach goals and implement improvements, continuously developing tools/systems and automating processes.
• Ensures Team Members deliver excellent customer service to donors and customers at RDCs and Outlet store.
• Implements general policies established by the VP of Operations, directing their administration and execution.
• Works with the VP of Operations to analyze, identify and execute strategic goals and objectives.
• Builds and manages strong working relationships with Team Members.
• Serves as a Goodwill ambassador to the community.
• Makes decisions on matters relating to the day-to-day operation within his/her defined area including the strategic planning of resources.
• Works with VP of Retail and VP of Aftermarket Goods to ensure correct product flow.
• Changing lives through the power of work sfgoodwill.org
• Ensures that Team Members are operating per company standards and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Works with the assigned HR Business Partner to ensure people management goals are achieved and issues are satisfactorily resolved.
• Maintains regular and consistent in-person attendance.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Plays critical role in driving company culture change efforts and change management processes.
• Performs other related duties, as assigned.

KEY COMPETENCIES/ENABLING ATTRIBUTES:

I. Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.

• Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.
• Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.
• Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.

II. Leading Performance: Delivers high performance results through effective decision- making, planning, and execution to exceed customer expectations.

• Manages Performance and Results – Develops and executes plans that drive accountability for operational success.
• Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.
• Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.

III. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth.

• Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.
• Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.
• Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.

QUALIFICATIO