Senior Director, Global IT Audit & Customer Assurance

The Senior Director, Global IT Audit & Customer Assurance is a strategic leadership role responsible for developing and executing the global IT audit vision, evaluating technology and cyber risk, and managing the IT SOX testing program.

Additionally, this Leader will be responsible to lead and enhance the organization’s Customer Assurance program streamlining how customers receive accurate, and timely information regarding the company’s security, privacy, resiliency and IT controls.

The role serves as a trusted advisor to executive leadership, the Audit Committee, global business units, and key customers—strengthening control environments and reinforcing customer confidence in the company’s technology, data protection, and service delivery capabilities. 

• Global IT audit oversight leading end‑to‑end planning, execution, and reporting for global audits covering across areas such as IT operations, cybersecurity, cloud and ERP applications. Responsibilities include: 
  • Design and maintain a risk-based IT audit universe
  • Identify systemic control gaps, root causes, and enterprise-wide remediation strategies.
  • Oversee tracking and validation of corrective actions,
  • Leverage analytics, automation, and AI to enhance audit efficiency and insight quality.
• Oversight of the IT SOX testing program, including execution, and coordination with internal controls and external auditors.
• Lead the organization’s Customer Assurance COE, a newly created team to improve information and responsiveness to customers request for information and assurance in areas such as the company’s security, ESG, Business continuity, privacy, and IT controls.

Lead and develop a high-performing global audit team and co-sourced partners.

 

• Bachelor’s degree in Information Systems, Computer Science, Accounting, or related field.
• 12+ years of experience in IT audit, SOX, risk management, or technology assurance roles.
• 5+ years of demonstrated leadership experience in a global or complex multi‑business environment.
• Professional certifications such as CISA, CIA, CRISC, CPA or equivalent preferred.
• Expertise with frameworks such as NIST, COBIT, ISO 27001, and SOX.
• Experience supporting SOC reports, SOX IT controls, and customer assurance programs

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations