Senior Supervisor, CHEP Pallets, South Africa

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Senior Supervisor, Operations

Are you ready to join a world class organisation who values their employees? Then we have an awesome opportunity for you at our Jet Park Service Centre

 Position Purpose: 

The Senior Operations Supervisor will have overall responsibility for equipment processing activities for the Plant/s under his/her control. The incumbent is responsible to develop and manage relationships with all 3rd party service providers as well as customers where onsite activities occur within their area of responsibility.

The incumbent will also be responsible for ensuring that all Company policies and procedures (ie SLA’s and SOP’s) are adhered to and implemented by all staff and 3rd party contractors situated in his/her area of responsibility.

Responsibilities:

People and Safety

• Promote and drive a culture of Zero Harm
• Drive Safety Differently initiative
• Ensure compliance of all staff with regards to safe working practices and PPE adherence.
• Share and drive the safety strategies across outsourced CHEP plants.
• Responsible to ensure that all service providers and contractors complies to all SEMP and Environmental statutory requirements.
• Recruit, motivate and develop subordinates and ensure a succession plan is in place.
• Ensures that good communications and sound relationships are maintained with all service providers and contractors.

Cost and Metrics

• Develop, implement and manage processes to drive efficiencies and cost reductions.
• Managing plant costs.
• Report on all Plant KPI’s and compile monthly reports.

Stock Management

• Responsible for the overall asset management and control of all hire stock movements and monitoring of third-party raw material usages.
• Highlight and communicate areas of risk and manage variances to ensure the prevention of any stock losses.
• Participates in regular stock audits, supervises all quarterly and annual stock-count audits and resolves queries.
• Ensures that the service centre is adequately stocked with hire equipment in line with Logistics planning (3 days safety stock).
• Ensures that service provider maintains sufficient stock levels of all raw materials to meet customer requirements and escalate non-conformances.

Quality

• Ensure all quality standards are shared and adhered to.
• Develop and implement quality systems to ensure customer quality standards are met.
• Conducts quality audits and analyse the data to ensure corrective action is taken for poor quality and/or over-repair. 
• Follow up and resolve all customer complaints and implements solutions with third party to maintain corrective actions.
• Monitor and control Scrapping procedures and timber recovery program
• Drive EWT program
• Ensure compliance to GMP and implement corrective actions.
• Inbound raw material Quality assurance.

3rd Party Service Providers

• Manage and assist 3rd Party Service Providers through Service Level Agreement stipulations and requirements. (SLA’s)
• Effectively develop 3rd party relationships with a continuous focus on reducing costs